Senior HRM Manager (Taoyuan)

Role Overview
Coupang’s HRM Senior Managers play a critical role in driving organizational excellence by overseeing HQ operations and ensuring global consistency in our HR systems. As a Senior Manager, you will manage core HR processes—including Payroll, C&B, and Workday—while acting as a strategic bridge between leadership and execution. You will also function as a high-level problem solver, optimizing HR programs and providing data-driven insights to ensure operational efficiency and compliance across all business locations.

What You Will Do

• Oversee the HQ HRM team’s operations and manage the strategic coordination of tasks across all departments to ensure continuous improvement
• Execute company-wide HR strategies by collaborating with Strategy and Planning teams to implement consistent systems and programs
• Maintain consistency in HR processes across all business locations, supervising operations to ensure alignment with organizational goals
• Facilitate cross-departmental collaboration to foster communication and ensure the smooth execution of HR policies
• Provide regular data-driven reports and feedback to senior management regarding HR operations, payroll accuracy, and process optimization
• Lead and develop a high-performing team while overseeing training, attendance, and the management of HR system data accuracy

Basic Qualifications

• Bachelor’s degree and 10+ years of total HR experience with a focus on HRM operations
• 5+ years of experience in a people management role, leading and developing HR teams
• Ability to solve complex problems through strategic thinking and cross-functional partnerships
• Strong drive to attain challenging operational targets and ensure organizational compliance
• Extensive experience in managing Payroll, Compensation & Benefits, and HR systems such as Workday

Preferred Qualifications

• General understanding of business operations across key areas such as finance, legal, logistics, and tech
• Experience leading large-scale HR system implementations or process optimization projects
• Ability to thrive and manage HR operations within a fast-paced or start-up environment
• Excellent communication skills for reporting to and influencing senior leadership