Senior Hub Communications Associate ( New Cairo )

Job Responsibilities :

• Handle and follow up on all Freshdesk tickets related to the hub.

• Coordinate with CS, AMs, and Operations to resolve client and order issues.

• Track liability and ensure all cases are closed within SLA.

• Monitor Aging orders and escalate delays when needed.

• Act as the main communication point between internal teams and clients.

• Prepare short, clear reports on returns, open tickets, and key issues.

• Assist in coordinating the logistics for special handling items (e.g., hazardous materials, high-value goods).

• Ensure all required documentation for returns (e.g., proof of delivery, inspection reports) is accurately filed and shared with the appropriate stakeholders.

Job Qualifications

• Bachelor’s degree in Business, Logistics, or related field.

• 1 to 3 years of experience in communication, logistics, and customer service.

• Strong coordination, problem-solving, and communication skills.

• Proficiency in CRM/ticketing systems (e.g., Freshdesk).

• Good English and fluent Arabic (verbal and written).

• Ability to handle pressure and multitask effectively.