Senior Human Resources Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Human Resources Manager based in Canada.

This is a hands-on Human Resources leadership opportunity within a fast-growing, technology-driven environment where strong execution and operational excellence are essential.
You will serve as the primary HR operator, owning core people processes across onboarding, offboarding, employee relations, performance management, benefits, compliance, and HR systems.
The role combines day-to-day execution with meaningful partnership with managers and senior leadership across a distributed U.S. and Canadian workforce.
You will help managers navigate performance challenges, conduct effective accountability conversations, and build practical people-management capabilities.
You will also maintain HR systems, strengthen policies and processes, support compensation and benefits programs, and ensure employment and security compliance requirements are met.
This role is ideal for an experienced HR professional who enjoys solving problems directly, working independently, and building processes that are accurate, efficient, and practical.
With significant ownership and visibility, you will have the opportunity to make HR operations work effectively in a lean, rapidly evolving technology organization.

• Own the end-to-end onboarding experience for U.S. and Canadian employees and contractors, ensuring all required workflows, documentation, equipment, access, and records are completed accurately.
• Manage employee offboarding from start to finish, including access revocation, equipment returns, equity administration, final pay coordination, and removal from relevant systems.
• Maintain accurate employee records, organizational information, and HR data within the primary Human Resources Information System (HRIS).
• Administer benefits for U.S. and Canadian employees, including open enrollment, carrier coordination, employee questions, renewals, and policy accuracy.
• Provide basic Information Technology (IT) support related to HR operations, including password resets, Google Workspace access, device coordination, and new-hire hardware procurement in partnership with IT resources.
• Own Human Resources security requirements associated with System and Organization Controls (SOC) II compliance, maintaining audit evidence, keeping relevant policies current, and supporting employee adherence to security requirements.
• Administer performance review cycles, including configuring review processes, managing timelines, supporting managers, tracking completion, and maintaining accurate records.
• Coach managers on setting expectations, documenting performance concerns, conducting accountability conversations, and addressing performance issues effectively.
• Support the development and execution of Performance Improvement Plans (PIPs), ensuring processes are fair, consistent, appropriately documented, and compliant with applicable employment requirements.
• Monitor emerging performance concerns and help managers address issues proactively before they escalate.
• Deliver practical manager training on areas such as expectation setting, accountability, effective hiring, employee retention, and people management.
• Track training outcomes, follow up on action items, assess behavior change, and provide regular updates to senior leadership.
• Coordinate external training providers for specialized leadership and manager development programs, managing vendors, logistics, and follow-through.
• Maintain and administer HR policies covering Paid Time Off (PTO), sick days, remote work, documentation, and other employee practices.
• Serve as a first point of contact for employee relations matters, handling sensitive concerns with discretion, fairness, sound judgment, and appropriate confidentiality.
• Help ensure compliance with applicable employment laws across the United States and Canada.
• Keep the Employee Handbook current and communicate policy changes clearly as legal or organizational requirements evolve.
• Own the HRIS as the system of record, including workflows, automations, reporting, and data integrity.
• Manage the performance management platform for reviews, one-on-one tracking, and employee development records.
• Support recruiting coordination through the Applicant Tracking System (ATS), including interview scheduling, candidate communication, and offer logistics in partnership with the Talent Acquisition function.
• Prepare compensation recommendations for new hires and promotions using market benchmarks, internal equity considerations, and organizational budget constraints.
• Administer the annual compensation review process, including data analysis, identification of equity concerns, and preparation of costed recommendations for senior leadership.
• Coordinate benefits renewals and enrollment activities for U.S. and Canadian employees while ensuring employees receive timely and accurate information.
• Identify opportunities to improve HR processes, systems, and workflows and implement practical solutions with minimal oversight.

Requirements

• You have 5–8 years of hands-on Human Resources experience in a generalist or HR Manager capacity, ideally within a startup, scale-up, or similarly lean environment where you have owned multiple HR functions simultaneously.
• You are genuinely hands-on and take ownership of execution rather than relying primarily on delegation or strategic advisory work.
• You have strong working knowledge of Canadian and U.S. employment law fundamentals and experience supporting a distributed workforce across both countries.
• You have proven experience managing performance processes, including difficult conversations, Performance Improvement Plans, manager coaching, and termination support.
• You are highly comfortable with HR technology and systems and can quickly learn new platforms, configure workflows and automations, and maintain accurate employee data.
• You have experience building and managing onboarding and offboarding processes at scale, including checklists, workflows, documentation, and process controls.
• You have experience with SOC II or similar compliance frameworks and understand how to maintain HR documentation and evidence for security audits.
• You demonstrate strong employee relations judgment and can handle sensitive workplace situations with discretion, empathy, consistency, and professionalism.
• You have excellent organizational and prioritization skills and can manage multiple HR processes simultaneously without losing attention to detail or follow-through.
• You are comfortable with basic IT responsibilities such as password resets, Google Workspace administration, device coordination, and access management.
• You are confident working independently in environments where processes may need to be created, improved, or clarified.
• You have strong written and verbal communication skills and can work effectively with employees, managers, senior leaders, and external providers.
• Experience in fintech, Software as a Service (SaaS), or technology companies, particularly at Series A to Series C stage, is a strong advantage.
• Experience supporting a distributed U.S. and Canadian workforce simultaneously is preferred.
• Familiarity with HR and recruiting platforms such as Rippling, Lattice, Ashby, Checkr, or Vanta is beneficial.
• A Certified Human Resources Professional (CHRP) designation or equivalent Canadian HR certification is a plus.
• Experience coordinating external training vendors and manager development programs is advantageous.

Benefits

• Base salary of $90,000–$120,000 CAD annually.
• Performance-based bonus of up to 10% of base salary annually.
• Stock options in a high-growth technology company.
• 100% coverage of medical, dental, and vision premiums for Canadian employees and their families under the comprehensive benefits plan.
• Retirement plan with a 4% company contribution match.
• 8 weeks of paid parental leave for birthing parents and 4 weeks for non-birthing parents.
• 3–5 weeks of Paid Time Off (PTO), depending on tenure.
• 5 health days.
• 15 paid holidays.
• End-of-year company shutdown.
• Remote-first working environment.
• Fast-paced and collaborative workplace with significant ownership and autonomy.
• Opportunities for professional growth through meaningful HR projects and broad functional responsibility.
• Opportunity to help build and improve people processes within a growing technology organization.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1