Senior ICT Business Analyst

Salary: $85,000 – $95,000 per year

About the role

We are seeking an experienced Senior ICT Business Analyst to lead the analysis, design and continuous improvement of our business systems — with a primary focus on our NetSuite ERP environment, the development of custom business intelligence solutions, and the operational management of our Shopify ecommerce platform.

This is a hands-on, end-to-end delivery role. The successful candidate will be equally comfortable gathering requirements from senior stakeholders, configuring and optimising NetSuite ERP, and independently designing, building and deploying custom reporting tools and business intelligence applications that are used in live production by the business.

Key responsibilities

• Independently design, build, deploy and maintain custom business intelligence tools and operational dashboards — including web-based applications — that provide the sales team and senior management with real-time visibility into business performance

• Translate raw business data from NetSuite, Shopify, and other platforms into structured management reporting frameworks tailored to the specific operational needs of the business

• Analyse sales performance, inventory, and operational KPIs to identify trends and present structured findings and recommendations to senior stakeholders

• Manage the full delivery lifecycle of BI solutions — from stakeholder requirements through to production deployment and ongoing support

• Analyse, configure, test and support NetSuite ERP modules across inventory management, order processing, supply chain, and operations functions

• Evaluate existing NetSuite configurations to identify inefficiencies and deliver targeted process and system improvements

• Develop and maintain NetSuite integration documentation connecting ERP with ecommerce, sales, and logistics platforms

• Coordinate NetSuite enhancements, workflow automation, upgrades, and change initiatives

• Monitor system performance and proactively recommend continuous improvements

• Manage and analyse ecommerce operations on the Shopify platform — including inventory analysis, order management, and sales performance reporting

About you

• Minimum 5 years' experience as an ICT Business Analyst, Business Systems Analyst or similar role

• Demonstrated hands-on experience working with NetSuite ERP — including inventory management, order processing, workflow configuration, reporting, and system integration

• Demonstrated experience independently designing, building and deploying a custom web-based business intelligence or reporting application currently in live production use

• Demonstrated experience working with Shopify ecommerce platform in a business analysis or operational systems capacity

• Strong skills in requirements gathering, business process mapping, functional specification development, and stakeholder management

• Experience preparing and maintaining functional specifications, integration documentation, process maps and UAT test plans

• Experience with system integration — connecting NetSuite ERP with ecommerce, sales, and logistics platforms

• Demonstrated ability to identify operational inefficiencies through structured analysis and deliver measurable process improvements with documented outcomes

• Ability to operate across the full solution delivery lifecycle — from stakeholder requirements through to independent production deployment and ongoing support

• Excellent written and verbal communication skills with experience presenting data-driven findings to senior and executive stakeholders