Senior Implementation Consultant

WorkForce Software, an ADP company, is hiring an Senior Implementation Consultant.

Responsibilities

• Obtain and maintain certification in WFS Product Suite applications required to perform the role
• Responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
• Educate customers on best practices in the implementation of WorkForce Software/WFM software
• Facilitate client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software
• Deliver projects and tasks on time and within budget by effectively managing workload
• Attend and facilitate team meetings
• Follow established processes and best practices to continuously improve skills, while mentoring others on process.
• Provide project status updates to key stakeholders both internally and externally
• Partner with internal teams during project phases to ensure successful customer implementation
• Lead and collaborate with the WFS team to ensure thorough testing of the customer's requirements
• Lead roll-out and go-live activities, including data migration and system setup
• Be familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling and leaves of absences.
• Conduct web-based and on-site customer training
• Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success in this role and contribute to the team's objectives
• Understand the customer needs in the development of strategic plans
• Troubleshoot issues and escalate problems to appropriate team members
• Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets
• Ensure adherence to WorkForce Software's established documentation standards and methodologies
• Identify opportunities to improve our product offerings based on customer feedback.
• Manage Customer expectations with relevant communication during key phases of the project life cycle
• Document and communicate out of scope requirements and delays to the appropriate team members
• Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status
• Evaluate issues reported during customer testing phases, including tracking and reporting defects
• Mentor and develop team members
• Participate in internal initiatives, including rollout strategy and processes for efficiency and improvement.
• Responsible for meeting deadlines and communicating to appropriate team members any delays
• Become a subject matter expert in more than one WorkForce Software Product, in addition to Time and Attendance
• Ability to work independently and run multiple concurrent assignments on client facing engagements
• Lead meetings, communicate and document action items to appropriate team members
• Ability to pull team together and drive results without being directed
• Manage expectations, demonstrating thought leadership and the ability to influence at all levels of the organization
• Ensure quality, by overseeing accuracy, completeness, and compliance of project deliverables
• Support pre-sales activities such as proposals and scope of work, including discovery with prospects and writing of SOWs
• Guide and direct the project team to ensure successful delivery of the projects
• Ability to take ownership of customer engagement through all phases

Requirements

• 4-6 Years experience in software implementations
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
• Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions
• Strong communication skills both written and verbal
• Possesses basic problem-solving skills
• Experience or ability to read/write SQL and write simple queries
• Knowledgeable of and understand common implementation principles and lifecycle
• Capability to exercise mature judgement
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic, customer-focused team and establish excellent working relationships
• Demonstrates a strong desire to grow functionally and technically as a professional consultant
• Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus
• Experience in implementing or training on a packaged software system or highly complex internally developed application
• Logical and technical mindset that can analyze problems and identify root causes
• Awareness of HCM applications and business processes
• Experience providing application support for complex software systems, preferred
• Thrives in client-facing environment
• Work flexible hours
• All other duties as assigned

Travel

• Must be able to travel up to 50%, with the potential for international travel

Education

• Bachelor’s degree in related field or equivalent years of experience.