Senior Implementation Design Lead
Company Overview:
Global Technology Services is a rapidly expanding organization situated in Medellín, Colombia.
We pride ourselves on possessing one of the most influential networks within software
development and IT services for the entertainment, financial, and logistics sectors. Our
corporate projections offer a multitude of opportunities for professionals to elevate their careers
and experience substantial growth. Joining our team means engaging with expansive
engineering teams across Latin America, Philippines and the United States, contributing to
cutting-edge developments in multiple industries.
Currently, we are seeking an Implementation Design Lead with strong English skills to join
our team. Here are the challenges that our next warrior will face and the requirements we look
for:
Position Title: Senior Implementation Design Lead
Location: LATAM
What you will be doing:
Are you a dedicated technology professional passionate about technical design and
project management? Are you a dynamic, solution-oriented leader seeking an inclusive,
customer-centric atmosphere? Do you excel in collaborating with a diverse range of
internal and external stakeholders, managing systems, project timelines, and solutions? If
yes, DHL Supply Chain welcomes and values your unique perspective and skills! Join us in
fostering a diverse and inclusive environment where your talents are celebrated.
The Implementation Design Lead (IDL) I is the technical resource on multiple projects,
supporting Implementation Analysts developing technical requirements, testing,
configuration, and technical readiness of the system.
Key Responsibilities
Design and Planning:
● Participate in suppliers, inputs, processes, outputs, and customers (SIPOC) and
business requirements on the IT project.
● Analyze business requirements and translate them into detailed Transportation
● Management System (TMS) system designs and configurations.
● Collaborate with stakeholders to define functional and technical specifications for the
TMS implementation.
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● Identify risks and issues related to the TMS implementation and devise mitigation
strategies.
● Serve as internal technical leader, partnering with the product team on setup/design
phases and providing configuration and design direction to ensure project
standardization.
Project Delivery:
● Participate in development of concept of systems development, software demonstration,
preparation, and execution.
● Collaborate with IT teams and vendors to customize and integrate the TMS system with
existing business processes and infrastructure.
● Support and ensure quality of predefined IT solutions as selected to support business
needs, including system setup, testing, training, implementation and
post-implementation support of the predefined IT solution(s) such as TMS into a new or
existing client site(s).
● Understand current work processes, develop and publish work processes, and actively
participate in Integration Design, Supplier Input Process Output Customers
● (SIPOC), System Integration Testing (SIT), User Acceptance Testing (UAT), Day In the
Life Of (DILO) session.
● Facilitate technical documentation of systems and support operational development of
standard operating procedures (SOPs) between DHL and the client
● Provide specialty technical knowledge of one or more in-house or third-party
applications.
● Facilitate training for all levels of associates, customers, and/or business partners.
Documentation:
● Develop, train, and maintain technical documentation in support of specified
applications to ensure the delivery of a standardized solution
● Maintain standard documents on configuration, troubleshooting and update based on
lessons learned from projects
Required Skills & Experience
● Bachelor’s degree in IT similar field or 4+ years experience in an IT environment with a
technical design background, required
● Experience in TMS implementations, specifically on MercuryGate and support of
business systems.
● Extensive understanding of EDI standards (ANSI X12, EDIFACT) and practical working
knowledge of XML and JSON data formats.
● Experience supporting API integration projects (RESTful with XML and JSON APIs),
including the ability to analyze API documentation, technical artifacts, and
authentication protocols such as OAuth 2.0 and API keys.
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● Advanced proficiency in Jira for managing complex epics and dependencies, ensuring it
remains the single source of truth for agile execution and leadership reviews, and
business intelligence dashboards.
● Demonstrated ability to perform technical gap analysis and translate business
requirements into detailed, technical requirements for development teams.
● Strong project management capabilities within Agile/Scrum frameworks, adept at
managing multiple concurrent projects, creating actionable stories, and maintaining
team velocity.
● Exceptional stakeholder management and communication skills, with the ability to
proactively manage client expectations, navigate competing priorities, and present
effectively to both technical and non-technical audiences.
● Strong analytical problem-solving skills and sound judgment, demonstrating the ability
to resolve issues independently and properly escalate roadblocks to management.
● Ability to travel 20%-50% nationally to collaborate with a broader team.
Soft Skills
● Exceptional organizational capabilities.
● Authoritative yet collaborative communication style.
● Analytical rigor to translate subjective user feedback into actionable technical
requirements.
● Strong stakeholder communication.
● Strong ownership to work autonomously and proactiveness to solve problems before
they occur.
● Ability to manage deadlines, risks, bottlenecks, and deployment priorities.
● Strong coordination skills across technical and business teams.
Why you will love GTS:
● Join a powerful tech workforce and help us change the world through technology
● Professional development opportunities with international customers
● Collaborative work environment
● Career path and mentorship programs that will lead to new levels.
Join GTS and contribute to shaping the data landscape within a dynamic and growing
organization. Your skills will be honed, and your contributions will play a vital role in our
continued success. GTS is an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.