Senior Implementation Specialist - SAAS

The Implementation Specialist will be responsible for the Implementation design, Deployment architecture, installation, integration, and configuration of the Dify.ai solution. They will be responsible for the complete deployment of the solution and taking the project live under the supervision of an Implementation Manager/ Director. The person will work closely with Sales, Development, and Customer Success teams and will be required to obtain in-depth knowledge of the solution offering.

Responsibilities:

• Prepare the Architecture diagram of the company deployment design.
• Prepare a Project plan for deployment.
• Set up the Application Server, Database and configure the Dify Application based on the Deployment Design.
• Prepare installation guides for the Customer IT SPOCs in order to assist them in software deployment.
• Configure and customize the Application based on the client's requirements.
• Coordinate with the customer to resolve any issues related to network, deployment, and/or other technical challenges that might come up during the course of Implementation.
• Monitor the Application and Project health during the Implementation cycle.
• Establish and maintain all technical project requirements and project materials.
• Manage all communication with clients and internal stakeholders.
• Train client technical staff on all Admin-related activities.
• Liaison with various internal cross-functional teams like Sales, Development, Support, and Customer Success.

Requirements:

• 10+ years of relevant experience in SaaS Implementation rollouts or technical customer support.
• Understanding or experience with enterprise software or SaaS.
• Basic hands-on experience in setting up the database and Middleware.
• Hands-on experience in working on Application configuration through UI.
• Experience in client engagement and effective telephone and email communication.
• Should have more eagerness in learning and experimenting with new things.
• Excellent Communication skills.
• Experience in AWS and LINUX is a plus.
• A Bachelor's Degree in IT, CSc, Engineering or a related field.