Senior Information Technology Lead

1 Key Responsibilities

1.1 IT Operations and Support

• Act as the senior technical authority for India IT and an escalation point for the global IT team.
• Oversee the help desk ticket queue (KEKA) and ensure timely resolution of user issues and requests.
• Install, configure, troubleshoot, and maintain PCs, laptops, printers, mobile devices, servers, and related end-user equipment.
• Provide hands-on support when needed, locally or remotely, across any IT domain.

1.2 New Hire Provisioning and Asset Management

• Provision laptops, accessories, accounts, and software for new hires to iBase-t corporate standards, and manage offboarding and equipment return.
• Maintain an accurate inventory of hardware, software, licenses, users, and dongles, including the IT inventory required for statutory audits.
• Plan equipment refresh, procurement, and standardization with HQ IT.

1.3 Infrastructure, Cloud and Network

• Administer Windows Server, Active Directory, Group Policy, DNS/DHCP, and VMware virtualization.
• Manage Microsoft 365, Entra ID, and Intune, including identity, access, device enrollment, and conditional access.
• Support Azure and AWS resources used by India teams.
• Manage LAN/WAN, firewalls, VPN, Wi-Fi, and internet/telecom providers, and own service levels and security reporting from those providers.
• Run backups, disaster recovery tests, and patching in alignment with the HQ team.

1.4 Security and Compliance

• Own ISO 27001 compliance for India IT: maintain controls, policies, risk registers, and audit evidence, and lead internal and external audits through remediation.
• Ensure compliance with India's Digital Personal Data Protection (DPDP) Act and statutory IT audit requirements.
• Drive endpoint hardening, vulnerability management, access reviews, and security awareness with the VP Cybersecurity and IT.
• Own India IT risk management and escalate risks to HQ leadership.

1.5 Team Leadership and Vendor Management

• Lead, coach, and review the work of two IT Help Desk / Systems Administrators, including scheduling and coverage.
• Manage IT vendors and evaluate their service performance.
• Plan the India IT budget and manage spend within approved limits.
• Create and maintain SOPs, runbooks, and site documentation, and join regular IT Lead meetings with HQ.
• Perform other duties as assigned.

2 Qualifications

2.1 Required

• 10+ years of IT experience across systems administration, end-user support, and networking, including 3+ years leading a small team.
• Hands-on experience managing an ISO 27001 compliance program, including internal audits, risk assessments, and certification or surveillance audits.
• Strong Windows Server, Active Directory, Group Policy, DNS/DHCP, and VMware experience.
• Hands-on Microsoft 365, Entra ID, and Intune administration, including device provisioning and conditional access.
• Working knowledge of networking and firewalls (LAN/WAN, VPN, Wi-Fi) and of managing ISP and telecom vendors.
• Working knowledge of Azure and AWS administration.
• Experience with backup, disaster recovery, patching, and vulnerability management.
• Knowledge of India's DPDP Act and statutory IT audit requirements, including IT asset inventory.
• Experience with ITSM/help desk tools, IT asset and license management, and vendor and budget management.
• PowerShell scripting for automation.
• Strong communication skills, with the ability to work with a global team in a matrixed environment and with senior management.

2.2 Preferred

• ISO 27001 Lead Implementer or Lead Auditor certification.
• Certifications such as Microsoft 365 Administrator, AZ-104, AWS Solutions Architect Associate, VMware VCP, CCNA, or Security+.
• Experience in a software, aerospace, defense, or other regulated environment.
• Exposure to SOC 2 or similar frameworks.
• Experience in change management and process improvement.

2.3 Education

Bachelor's degree in Computer Science, Informati