Senior Infrastructure Analyst

The client is looking for an experienced and highly motivated Senior Infrastructure Engineer to join our Corporate IT function. This role is ideal for an infrastructure professional with deep expertise in IT storage, server, network, cloud and systems.

Key Responsibilities

• Manage and support enterprise infrastructure environments covering network, server, storage, monitoring, and related operational platforms.
• Ensure the availability, performance, reliability, and operational stability of infrastructure services across the APAC region.
• Perform incident and problem management, including root cause analysis and resolution of complex infrastructure issues.
• Support infrastructure lifecycle management, technology refresh, and capacity planning initiatives.

• Maintain CMDB governance and ensure the accuracy of infrastructure asset and configuration data.
• Support configuration management, audit compliance, and infrastructure documentation standards.

• Administer and support the Tanium platform for endpoint visibility, asset management, vulnerability management, and compliance monitoring.
• Partner with global and regional teams to optimize platform usage and support security remediation activities

• Support infrastructure security operations, vulnerability remediation, patch governance, and risk management activities. [
• Ensure compliance with corporate security standards and support internal and external audit requirements.
• Investigate and coordinate the resolution of infrastructure security incidents within established timelines.

• Support AWS cloud operations and contribute to cloud transformation and infrastructure modernization initiatives.
• Collaborate with architecture and engineering teams to support hybrid cloud environments and operational best practices.

Vendor & Service Management

• Coordinate with vendors, managed service providers, and offshore support teams to ensure effective infrastructure service delivery.
• Monitor service performance, participate in operational reviews, and drive continuous improvement initiatives.

Documentation & Collaboration

• Maintain operational procedures, standards, technical documentation, and runbooks.
• Identify opportunities for automation and process improvements to enhance operational efficiency.
• Collaborate with regional stakeholders, project teams, and offshore teams to ensure successful service delivery and knowledge sharing.

Qualifications & Experience

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 7 years of experience in enterprise IT infrastructure operations and support.
• Strong hands-on experience in network infrastructure, Windows/Linux server administration, enterprise storage, and infrastructure security .
• Minimum 2-3 years of experience managing AWS cloud environments in production.
• Experience supporting hybrid cloud and on-premise infrastructure.
• Familiarity with CMDB, configuration management, and IT service management processes.
• Experience with Tanium platform administration is preferred.
• Experience working in multinational organizations and collaborating with regional/offshore support teams.

Technical Skills

• Provide L2 network support

• Manage, monitor, and troubleshoot enterprise network infrastructure, including routing, switching, wireless LAN, VPNs (SD-WAN, IPsec, SSL), and platforms such as Aruba, Fortinet, Cisco Meraki, F5, and VeloCloud.
• Perform proactive network maintenance, health checks, performance optimization, firmware upgrades, and patch management to maintain secure, reliable, and high-performing network operations.
• Server Administration
• Windows Active Directory, Windows Server 2016, 2019, 2022
• RedHat, Ubuntu, Amazon Linux
• Scripting such as PowerShell, Shell are added advantages.
• Enterprise Storage Solutions
• Infrastructure Monitoring and Performance Management
• Backup and Disaster Recovery Operations
• Virtualization Technologies (VMware, Hyper-V, etc.)

Cloud & Automation

• Design, deploy, and manage secure, scalable AWS cloud infrastructure using services such as EC2, VPC, IAM, S3, RDS, and Lambda.
• Automate infrastructure and deployments using Infrastructure as Code (Terraform, CloudFormation), CI/CD pipelines, and scripting tools, ensuring operational efficiency and consistency.
• Exposure to Azure or other cloud platforms is an advantage.

Security & Service Management

• Infrastructure security, vulnerability and patch management.
• Audit, compliance, and IT governance controls.
• ITIL framework and ITSM processes (Incident, Problem, Change, Configuration Management).
• CMDB governance and vendor/service management.

If you feel you or someone you know are the right fit, do send across your updated resume to irfan.m@jac-recruitment.com or simply apply to this job ad. Speak soon!

EA License: 90C3026 | EA Personnel: R22107188