Senior Infrastructure Project Manager
Posted Updated
Description
Executive Assistant to the Vice President, Advancement Resources
Location: Hybrid, in-office 4 days a week with one remote day per week. 300 Mass Ave, Boston, MA 1st floor
Contract length: 6 months
Pay: 85-90 per hour
- Experience managing infrastructure projects, including networking and audio-visual systems (experience within higher education is a plus).
- Experience managing IT asset management projects (e.g., laptops, desktops, mobile devices), including designing and implementing related processes.
- Hands-on experience working directly with stakeholders to understand requirements and drive project success.
- Strong attention to detail and commitment to delivering high-quality results.
- Ability to manage multiple projects simultaneously while balancing competing priorities.
- Flexibility and adaptability to take on new projects and shifting business needs.
- Proactive approach to identifying issues, anticipating needs, and driving projects forward.
- Experience managing vendors and coordinating deliverables to meet project timelines.
- Experience managing infrastructure-related projects.
- Knowledge of audiovisual (AV) and networking projects.
- Experience coordinating phone line and printer-related projects.
- The Division of Information Technology Services (ITS) is seeking a highly experienced and motivated individual to join our team as an Senior Infrastructure Project Manager.
- This role is responsible for driving the successful delivery of large-scale, complex IT projects and programs that support the university's strategic priorities.
- The Senior Project Manager will:
- Lead cross-functional teams.
- Manage diverse stakeholder expectations.
- Ensure that all initiatives are delivered within scope, schedule, and budget.
- Align projects to business value and user needs.
- The ideal candidate will be:
- A self-starter with a proven track record of managing complex strategic IT initiatives in dynamic environments.
- A strategic thinker who is also hands-on, with strong leadership and influencing skills.
- This is a hybrid position that requires on-site presence in the Boston office four days per week.
- Bachelor's or Master's degree in:
- Computer Science
- Information Systems
- Business Administration
- Related field
- Project management training/certification preferred:
- PMP
- Agile
- PRINCE2
Experience
- 8-10 years of progressive IT project management experience, including managing large, complex, cross-functional IT initiatives in matrixed organizations.
- Demonstrated experience in delivering enterprise-level technology projects, such as:
- CRM
- ERP
- Infrastructure
- Data integration
- Cloud-based systems
- Minimum of 7-9 years of experience engaging with:
- Business units
- Technical teams
- Executive stakeholders
- Ability to translate business needs into actionable project plans.
- Proven ability to:
- Lead diverse project teams.
- Set direction.
- Communicate vision.
- Influence outcomes without direct authority.
- Experienced in:
- Navigating organizational change.
- Managing competing priorities.
- Driving projects forward in ambiguous or evolving environments.
- Strong history of using data-driven insights to guide:
- Project planning.
- Risk management.
PMO Knowledge and Skills
- Expert in project management methodologies, including:
- Waterfall
- Agile
- Hybrid approaches
- Proficient with project management tools such as:
- MS Project
- Smartsheet
- ServiceNow
- Jira
- Strong analytical and problem-solving skills with the ability to make sound decisions under pressure.
- Excellent verbal and written communication skills with experience presenting to senior leadership.
- Demonstrated ability to:
- Build relationships.
- Foster collaboration.
- Resolve conflicts across diverse stakeholder groups.
- Deep understanding of business processes and IT alignment, with the ability to deliver measurable value.
- Skilled in:
- Resource planning.
- Budgeting for large-scale projects.
- Self-motivated, organized, and capable of working independently in fast-paced environments.
- Good understanding of current and emerging technologies and how other enterprises are employing them to drive digital business.
- Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence.
Infrastructure Knowledge and Skills
- Progressive work experience in network infrastructure; hands-on experience.
- Current RCDD desired.
- Inactive RCDD or RCDD LAN Specialist, Installer, Technician required.
- Excellent problem-solving and decision-making skills.
- Familiarity with:
- Blueprints.
- Construction documentation.
- AutoCAD.
- Knowledge of BCSI Standards.
- Construction or related field experience is a plus, though not required.
- Knowledge of cabling structures including:
- Fiber optic.
- Copper.
- Coaxial.
- Experience developing and implementing Device Lifecycle Management policies and programs, including:
- Standardizing device fleets.
- Improving asset visibility and inventory tracking.
- Planning replacement/maintenance budgets across a large, distributed organization.
- Knowledge of Uninterruptible Power Supply (UPS) systems, including:
- Planning and managing multi-year battery replacement programs across a large building portfolio.
- Preventing unexpected power-related outages.
Key Responsibilities & Accountabilities Project Leadership & Execution
Percent of Time: 30%
- Lead the planning, execution, and delivery of multiple large and complex IT projects across departments, ensuring alignment with university priorities and strategies.
- Develop and manage detailed project plans, including:
- Milestones.
- Scope statements.
- Budgets.
- Timelines.
- Resource allocations.
- Ensure project deliverables are completed:
- On time.
- Within scope.
- On budget.
- While maintaining high quality standards.
- Conduct risk assessments and implement proactive mitigation strategies.
- Monitor project activities, ensuring the currency, quality, and integrity of information, while providing consistency in content.
- Serve as the liaison between:
- Technical teams.
- Business units.
- Executive sponsors.
- Build and maintain strong relationships with stakeholders at all levels.
- Facilitate effective communication across cross-functional teams to ensure shared understanding of:
- Objectives.
- Progress.
- Changes.
- Present project updates, risks, and performance metrics to governance groups and leadership.
- Provide direction and support to cross-functional project teams, including:
- Internal staff.
- External vendors.
- Establish clear goals and responsibilities and promote accountability across team members.
- Foster a collaborative environment that encourages:
- Innovation.
- Ownership.
- Problem-solving.
- Track and report on:
- Project progress.
- Milestones.
- Risks.
- Issues.
- Financials.
- Develop and publish status reports.
- Prepare and modify schedules or plans as required.
- Ensure:
- Post-project evaluation.
- Lessons learned.
- Knowledge documentation.
- Manage project budgets responsibly, identify cost-saving opportunities, and ensure financial accountability.
Management and Coordination of Infrastructure Initiatives and Vendors
Percent of Time: 60%
- Appoint and manage vendor/subcontractor projects such as:
- Installation and servicing cable (copper, coaxial, fiber-optic).
- Optical.
- Telecommunications.
- T1 networks.
- Enterprise-wide, student residential and cabling networks such as NUnet, ResNet and HuskyCable.
- Review job reports constantly to track:
- Labor.
- Material.
- Overall job progress and status.
- Ensure quality of inventory and timely procurement and delivery of materials to jobsite.
- Coordinate installations of:
- New networks.
- Extensions of current network.
- Facilitate construction-related technology relocation activities with:
- External vendors.
- IS Customer Services.
- Clients departmental customer contact.
- Keep appropriate individuals informed of all installation and/or troubleshooting activities.