Senior Inside Sales Rep

Summary: The Senior Inside Sales Representative acts as the main point of contact in matters relating to customer concerns and needs, building and strengthening customer relationships, and serving as the customer’s advocate. Management of all active parts, knowing all aspects, statuses and the problem-solving of each from initial contact through final payment.

Duties/Responsibilities include but are not limited to:

• Oversee key activities that are in process for a customer, including follow-ups and escalating as appropriate to get resolution in a timely manner and communicating task/project status with the customer.
• Build strong relationships with customers, be the main point of contact for their issues, delivering good/bad news promptly.
• Manage projects in conjunction with Innovize Project Manager, BDM, and all functional teams.
• Liaise cross functionally with other internal functions and operations to resolve customer and internal issues.
• Manage Innovize part configuration, change control, and all customer documentation.
• Resolve conflicts and provide solutions to customers in a timely manner.
• Develop a working knowledge of Innovize’s production capabilities.
• Manage customer orders, quotes, want dates, shipment information, and able to remove roadblocks, problem solve issues, and update BDMs on all statuses as requested.
• Enter and manage customer complaint cases and returns, and manage expiring raw materials.
• Review, correct, and confirm acceptance of Customer Purchase Orders within 48 hours of receipt.
• Communicate daily with Customer, Sales, & Operations to ensure that the jobs are on schedule and accurate to meet customers’ requirements.
• Attend all customer meetings and document meeting minutes/outcomes in CRM database, receive, track, and distribute all customer communication.
• Assist BDM in gathering information of all types for customer requests, project status updates, and pricing decisions.

Accountabilities:

• Accountable for achieving revenue and profit contribution % goals.
• Accountable for achieving project management goals.

• Accountable for supporting the business strategy by implementing custom solutions and by participating in the customer review process.
• Accountable for supporting the business objective to meet the customer want and promise date in delivery of finished products.
• Accountable for achieving company goal for service quality by executing and communicating clear and accurate information.
• Accountable for closing customer issue cases with satisfactory results; work within position to resolve customer issues timely and with satisfactory results.

• Accountable for completing required training for position on time and continuous learning and development opportunities.
• Accountable for recognition.