Senior Instructional Designer (34247)

Position Summary

Design, develop, and maintain high-quality learning experiences that support role development, technical skill building, safety/compliance, policy adherence, project management capability, and onboarding. Focus on clear sequencing, practical deliverables, multi-modal delivery (with strong emphasis on e-learning), and measurable learner outcomes that work for both field and office audiences.

Key Responsibilities

• Conduct learning needs assessments to identify performance gaps, audience requirements, and the most effective instructional approaches.
• Partner with field and office subject matter experts (SMEs) to gather content, validate technical accuracy, and translate real-world knowledge into effective learning.
• Design well-sequenced learning paths and curricula that support progressive role development and skill building.
• Design and facilitate cohort-based learning programs that support peer interaction, applied practice, and progressive skill development.
• Develop e-learning courses with a primary focus on Articulate Rise, supported by video development (Camtasia and similar tools) and visual assets in Canva.
• Develop complete instructor-led and blended course packages including facilitator scripts, presentation materials, participant guides, knowledge checks, and assessments.
• Design courses that incorporate in-person elements and observational assessment components.
• Apply structured instructional design models to create sequenced learning experiences that move learners from awareness to competent application.
• Incorporate formative and summative assessment strategies, including knowledge checks, observational evaluations, and performance-based assessments.
• Produce performance support materials such as job aids, quick-reference guides, and checklists.
• Design and package consistent branded content suites for multiple delivery methods (self-paced e-learning, virtual instructor-led, in-person, blended, and on-the-job support).
• Build and maintain content strategy for the LMS, including structured build-out of learning pathways and resources across multiple departments.
• Manage the full content lifecycle in the LMS: upload, organize, tag, update, and retire materials with attention to version control and usability.
• Participate in reporting strategy related to learner engagement, course completions, and learner feedback to inform continuous improvement.
• Analyze learner engagement, completion, and feedback data to refine content and improve program effectiveness.
• Continuously improve existing training based on feedback, performance data, and operational needs.