Senior IPRAN & Data Communication Technical Support Engineer

Senior IPRAN & Data Communication Technical Support Engineer

Kuala Lumpur, Malaysia | Posted on 10/13/2026

• Country Malaysia

Requirements

• IPRAN / IPNetwork Experience – Solid hands-onexperience with IPRAN, IP/MPLS, routers and switches, covering networkoperations, maintenance, deployment and technical support.
• Routing& Switching – Strong workingknowledge and practical experience with BGP, OSPF, IS-IS, MPLS, L2/L3 VPN,VLAN, QoS and Ethernet.
• AdvancedFault Troubleshooting – Able toindependently diagnose and resolve complex network faults, including routingissues, packet loss, latency, link failures, interface problems, serviceinterruptions and connectivity problems.
• NetworkO&M – Experience in networkmonitoring, alarm analysis, configuration checks, performance analysis,preventive maintenance, network optimisation and service recovery. NMS/EMSexperience is an advantage.
• Customer& NOC Support – Able to workdirectly with telecom operators, the NOC, field engineers and project teams tohandle major faults and drive issues to closure.
• RCA / PIR& Technical Reporting – Ableto prepare and lead RCA/PIR, fault reports, technical analysis andtroubleshooting reports, and to explain technical findings clearly tocustomers.
• TM / YTLExperience (Highly Preferred) – RelevantTM or YTL experience in IPRAN, IP networks, data communication or transmissionnetworks is highly preferred.
• TechnicalLeadership – Able to guidejunior engineers, coordinate troubleshooting activities and take ownership ofcomplex technical issues.
• Communication& Customer Management – GoodEnglish communication skills and the ability to communicate effectively withcustomers and internal teams. Strong problem-solving skills and the ability towork independently under pressure.