Senior IT Administrator

Role Overview:

The Senior IT Administrator is a key member of the IT team, responsible for leading the management, optimization, and support of the organization’s IT infrastructure. This role ensures the efficient, secure, and reliable operation of all IT systems by overseeing technical support, enforcing best practices, and driving continuous improvement initiatives. The Senior IT Administrator acts as a subject-matter expert, mentors junior staff, and collaborates with other departments to align IT services with business goals.

Key Responsibilities:

• Architect, install, configure, and maintain servers, desktops, network equipment, and software.

• Proactively monitor, analyze, and optimize network and system performance; address emerging issues and bottlenecks.

• Oversee and manage user accounts, permissions, and access controls in Active Directory and other authentication systems.

• Design, implement, and regularly test data backup and disaster recovery strategies.

• Develop, enforce, and maintain robust IT security measures—including firewalls, antivirus, patch management, and regulatory compliance.

• Lead the timely and effective resolution of complex technical incidents and requests, ensuring service excellence via the helpdesk ticketing system.

• Plan and drive IT projects such as large-scale system upgrades, cloud migrations, integrations, and rollouts.

• Maintain and continually improve detailed documentation of IT procedures, assets, and configurations.

• Manage relationships and coordinate with vendors and service providers for procurement, escalation, and support needs.

• Provide guidance, training, and mentorship to junior IT staff and end-users.

• Evaluate new technologies, make recommendations for adoption, and contribute to the development of IT policies and standards.

Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent work experience).

• At least 5 years of progressive, hands-on IT administration experience in a medium to large organization.

• Demonstrated expertise with Windows and/or Linux server administration, networking (TCP/IP, LAN/WAN), and Active Directory.

• Experience deploying and managing cloud platforms (e.g., Microsoft Azure, AWS) is highly desirable.

• Familiarity with IT service management (ITSM) tools and best practices, as well as backup and disaster recovery solutions.

• Strong scripting ability in PowerShell, Bash, or comparable languages.

• Excellent problem-solving, troubleshooting, communication, and documentation skills.

• Proven ability to manage multiple priorities, work independently, and lead technical initiatives.

Preferred (Not Required):

• Professional certifications (e.g., Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator, CompTIA Network+/Security+, ITIL Foundation).

• Experience with virtualization, endpoint management, and identity/access management platforms.