Senior IT Analyst
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Summary
Senior in-house IT support role at FAIRR Initiative (ESG investor network): provides first and second-line support for ~80 users in London, owning incidents end to end, administering Microsoft 365, managing joiner/mover/leaver access, change control, asset registers and small IT projects. Hybrid role near Marble Arch, London, with at least 3 days per week onsite.
About The Role The Senior IT Analyst is the principal in-house resource responsible for day-to-day IT support, providing first and second-line user support and day-to-day IT operations for approximately 80 users. As the principal person responsible for day-to-day IT operations, they will take ownership of incidents and service requests across the support lifecycle rather than operating solely as an escalation resource. This is a broad, senior analyst role for someone who is technically capable,…