Senior IT Analyst with German & English

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B.

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Tasks:

As a Senior IT Helpdesk Analyst with HCL Technologies, you will perform a support role for the German-speaking customers on help desk queries, equipment configuration, back up maintenance, software installing/de-installing.

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps.

Daily Activities:

• Provide hardware/software/network problem diagnosis/resolution via telephone for customers¡¦ end users

• Route problems to internal support group

• Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

• Administer and provide User Access in various systems

• Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Soft Skills:

• Excellent communication and conversation skills (both verbal and written)

• Fluent German (min B2) and good English (B2) is a must-have

• Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

• Ability to acquire new information quickly and the willingness to do so at all times

Technical Requirements:

• Understanding of the IT environment and readiness to learn new processes and technologies

• Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

• ITIL knowledge would be an asset

Years of Experience:

• 1 year of previous IT experience (Customer Service & Technical Support)

This is a hybrid model of work 3 days a week the office in Krakow.

Benefit package:

• Life insurance

• Private medical care

• MultiSport Card

• Subsidy for glasses

• Subsidy to language courses

• Christmas and holiday bonuses