Senior IT Business Analyst - Disciplined Contract Management (DCM)
Summary
Analyze and improve contract management processes for healthcare claims, integrating Salesforce and legacy systems to reduce risk and automate workflows.
Disciplined Contract Management (DCM) is a core value-generating pillar within the Long-Term Care (LTC) Customer Care Transformation. The DCM portfolio focuses on operational risk reduction, regulatory adherence, straight-through processing (STP) expansion, and digital claims modernization across platforms including Salesforce, core claims processing and policy administration systems, legacy rules/benefits engines, digital self-service portals, and supporting data/automation capabilities. This …