Senior IT Coordinator – Systems & Solutions

Job Description: Our client, a Pan-Africa DFI, is seeking a Senior IT Coordinator – Systems & Solutions to lead IT operations, infrastructure management, digital transformation, and process optimization across the organization. The role ensures high system availability, strong end‑user support, robust cybersecurity practices, and the effective coordination of IT vendors and service providers. The Senior IT Coordinator will contribute to Africa50’s broader strategic objectives by driving operational efficiency, enabling digital capabilities, and ensuring that systems, data, and tools support organizational performance. Principal Responsibilities: IT Operations Management Ensure the availability and proper functioning of IT systems, networks, and end‑user equipment. Provide day‑to‑day IT support and resolve technical incidents and service requests. Monitor system performance and proactively identify operational or technical issues. Maintain IT assets, inventories, documentation, and knowledge bases. Continuously improve end‑user experience and service quality. Oversee ticketing systems, queues, SLAs, and escalation processes. Identify operational risks and coordinate mitigation actions. Assist users with business applications, collaboration tools, and productivity systems. Install, configure, and maintain workstations, peripherals, and related IT equipment. Project & Change Management Coordinate IT projects from planning through execution, ensuring adherence to timelines, scope, and objectives. Support change management processes including impact analysis, approvals, rollout, and communication. Ensure proper documentation and handover for system changes and new implementations. Facilitate cross‑functional collaboration during transformation initiatives. Infrastructure & Systems Management Administer servers, networks, workstations, and cloud‑based services. Manage user accounts, access rights, system permissions, and identity services. Ensure operating system updates, patching, backups, and application maintenance are executed. Manage infrastructure upgrades, maintenance activities, and service continuity. Digital Transformation & Process Automation Identify, design, and implement digital solutions to improve operational efficiency. Lead initiatives related to workflow automation, document management, and system integration. Promote adoption of digital tools that enhance collaboration, transparency, and productivity. Ensure digital initiatives align with organizational strategy and priorities. Data Management & Governance Support the development and implementation of data governance frameworks. Ensure data quality, accuracy, and availability across platforms. Coordinate with data owners and stakeholders to define standards and data lifecycle practices. Promote data‑driven decision‑making within the organization. Cybersecurity & Risk Management Implement and enforce cybersecurity controls and best practices. Monitor security alerts and coordinate incident response and remediation. Ensure antivirus, endpoint protection, and firewall policies are properly configured. Escalate security risks and incidents to management when required. Vendor & Service Provider Management Coordinate with external vendors, managed service providers, MSSPs, and IT consultants. Ensure vendors deliver services in accordance with agreed‑upon terms and performance standards. Serve as primary liaison during incidents, escalations, and project delivery. Requirements: Technical Skills Automation & scripting: PowerShell, Power Automate, low‑code/no‑code platforms. Data & governance tools: SharePoint, data catalogs, BI tools. Collaboration & productivity platforms: Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive). Infrastructure & virtualization: VMware, Hyper‑V. Network technologies: TCP/IP, DNS, DHCP, VPN, Wi‑Fi, firewalls (FortiGate / Palo Alto). Cloud platforms: Azure, GCP. Enterprise applications: ERP, CRM, intranet, web systems. Experience with Odoo, Microsoft Dynamics 365, Microsoft Business Central. ITIL framework knowledge (incidents, problems, change management). Project & Process Management Experience with Agile/Scrum methodologies. Process optimization and workflow automation. Strong documentation and reporting discipline. Ability to assess risks and implement mitigation measures. People & Soft Skills Strong stakeholder engagement and cross‑department coordination. Clear and effective communication with technical and non‑technical users. Strong customer‑service orientation. Analytical thinking and problem‑solving capability. Proactive mindset and strong sense of ownership. Ability to prioritize under pressure and manage multiple workstreams. Adaptability to change and commitment to continuous learning. High attention to detail and organizational discipline. Candidate Profile: Rigorous and motivated IT professional with 6–8 years of experience. Strong academic background required. Bachelor’s and/or Master’s degree in an IT‑related field. Fluency in English and French is essential. Location The position is based in Casablanca, Morocco. If you wish to apply for the position, please send your CV to jpeach@caglobalint.com Please visit www.caglobalint.com for more exciting opportunities. Justin Peach Recruitment Specialist CA Global | Finance CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable