Senior IT Engineer

1. Server & Virtualization Management

• Administer and maintain physical and virtual server environments (VMware / Hyper-V).
• Manage virtual machine provisioning, configuration, performance monitoring, and resource optimization.
• Perform server installation, configuration, patch management, upgrades, and system hardening.
• Monitor system health, availability, and capacity planning to ensure optimal performance.
• Manage core services including Active Directory, DNS, DHCP, file servers, and application servers.

2. Infrastructure Operations & Support

• Provide Level 2 support for infrastructure-related incidents and escalations.
• Troubleshoot server, storage, virtualization, and network-related issues.
• Maintain enterprise storage systems and ensure data integrity.
• Coordinate with vendors for hardware maintenance, warranty support, and system enhancements.
• Maintain up-to-date technical documentation, SOPs, and configuration records.

3. Backup, Disaster Recovery & Security

• Manage enterprise backup solutions and ensure successful daily backup operations.
• Conduct periodic restoration testing and disaster recovery (DR) drills.
• Support development and maintenance of Business Continuity and Disaster Recovery Plans.
• Ensure compliance with IT security policies, cybersecurity best practices, and data protection requirements.
• Assist in implementing security controls, vulnerability remediation, and system audits.

4. Infrastructure Projects & Improvements

• Support infrastructure-related projects including server upgrades, virtualization migrations, and system expansions.
• Participate in infrastructure design, implementation, and continuous improvement initiatives.
• Provide technical evaluation and recommendations for new technologies and system enhancements.
• Ensure projects are delivered within agreed timelines and standards.

5. Audit & Compliance Coordination

• Liaise with internal and external auditors on IT infrastructure, security controls, and system-related audits.
• Prepare and provide required documentation, system reports, access control records, and evidence for audit purposes.
• Track audit findings, implement corrective actions, and ensure timely closure of audit issues.
• Assist the IT Manager in strengthening IT governance and compliance frameworks.

6. IT Asset & Compliance Management

• Manage server hardware lifecycle planning, including procurement and replacement strategies.
• Oversee licensing compliance for server operating systems, virtualization platforms, and enterprise software.
• Prepare periodic infrastructure performance and asset reports for management review.

7. Ad-hoc & Cross-Functional Support

• Provide infrastructure support for project sites when required.
• Collaborate with internal departments to support business system requirements.
• Perform other IT-related duties as assigned by the IT Manager.

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 4–6 years of hands-on experience in server administration and virtualization environments.
• Strong experience in VMware / Hyper-V, Windows Server administration, Active Directory, DNS, DHCP, backup & disaster recovery solutions, and enterprise storage systems.
• Knowledge of IT security standards, system hardening, and compliance practices.
• Experience supporting enterprise-level infrastructure in a corporate environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently while supporting the IT Manager in infrastructure planning and execution.
• Good communication skills and ability to coordinate with vendors and stakeholders.
• Willing to travel to project sites if required.
• Strong hands-on experience in:
  ▪ Windows & Linux Server Administration
  ▪ Virtualization (VMware / Hyper-V)
  ▪ Network troubleshooting (LAN/WAN/WiFi/VPN)
  ▪ Backup & Disaster Recovery solutions
  ▪ Endpoint security / EDR tools