Senior IT Engineer (Sophos Firewall)
Salary: $5,000 – $6,000 per month
Basic up to $6,000 + Bonus
5 days work week only
Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic network troubleshooting
About the role
We are looking for a reliable and hands-on Senior IT Engineer to support the company's day-to-day IT operations. The role will be responsible for providing technical support to users, maintaining IT equipment and systems, assisting with networking and firewall administration, managing Active Directory-related tasks, supporting printers and other office IT equipment, and coordinating with external IT vendors when required.
Key responsibilities
Provide day-to-day technical support to employees for hardware, software, network, and general IT-related issues
Troubleshoot desktops, laptops, peripherals, and other office IT equipment
Perform basic network troubleshooting, including LAN, Wi-Fi, IP addressing, connectivity, switches, and related network issues
Assist with the administration and troubleshooting of Sophos Firewall
Manage basic Active Directory functions, including creating and disabling user accounts, password resets, managing user access and permissions, adding users or computers to the domain, and managing basic Group Policy-related requirements
Install, configure, troubleshoot, and maintain office printers and network printers
Coordinate and liaise with external vendors for IT equipment purchases, hardware replacement and repairs, warranty and support cases, quotations and procurement, and installation and maintenance services
Assist with the setup and deployment of new computers, laptops, printers, and other IT equipment
Maintain basic IT hardware and software inventory records and assist with onboarding and offboarding of employees from an IT perspective
Escalate complex technical issues to senior IT staff or external vendors where necessary
Requirement
Networking fundamentals, including TCP/IP, DHCP, DNS, LAN, Wi-Fi, and basic network troubleshooting
Sophos Firewall administration and troubleshooting
Microsoft Active Directory
Windows desktop and laptop troubleshooting
Hardware troubleshooting and basic PC maintenance
Printer installation, configuration, and troubleshooting
Microsoft Office / Microsoft 365 applications
User account and access management
Responsible and dependable – takes ownership of assigned tasks and follows through until issues are resolved
Patient and approachable – able to assist users who may have different levels of technical knowledge