SENIOR IT EXECUTIVE (WMS)

JOB DESCRIPTION

Technical Proficiency

· Support the implementation and maintenance of WMS to streamline warehouse operations.

· Configure and customize WMS parameters based on business requirements.

· Monitor system performance and proactively resolve technical and functional issues.

Project Management

· Participate in WMS project lifecycles: requirement gathering, UAT, go-live, and post-deployment

support.

· Coordinate with IT, warehouse teams, and external vendors during implementation or upgrades.

Operational Support

· Act as first and second-level support for WMS-related incidents and requests.

· Troubleshoot integration issues and data flow discrepancies between WMS and ERP.

Business Continuity

· Support the development of backup and recovery plans for WMS.

· Ensure system uptime and availability for critical warehouse operations.

Teamwork & Mentoring

· Share WMS best practices and mentor junior team members.

· Foster collaboration within the IT and warehouse operations teams.

Communication & Documentation

· Serve as a bridge between IT and warehouse stakeholders.

· Prepare documentation for configurations, troubleshooting, and user operations.

Process Optimization

· Identify opportunities for WMS enhancements and automation.

· Recommend improvements aligned with evolving business needs.

Vendor & Change Management

· Liaise with WMS vendors for technical support, patches, and upgrades.

· Facilitate change management during WMS transitions or version upgrades.

Compliance & Auditing

· Ensure that WMS processes meet regulatory and audit requirements.

· Assist in compliance documentation and reporting.

Learning & Development

· Stay updated on WMS trends, logistics automation, and emerging technologies.

· Engage in certifications and knowledge-building activities.

QUALIFICATIONS :

· Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or

related field.

· Certifications in supply chain or warehouse management systems (e.g., Körber, SAP, Oracle) are

a strong advantage.

EXPERIENCES REQUIRED :

· Executive: 2–4 years in WMS operations, implementation, or support.

· Senior Executive: 5–7 years in implementing or managing WMS or supply chain applications.

KEY SKILLS :

· Strong understanding of WMS architecture and integration with ERP systems.

· Hands-on experience with WMS software (preferably Körber, SAP, Infor, Manhattan, AC2Wave),

configuration, and support.

· Proficiency in SQL for troubleshooting, reporting, and data mapping.

· Sound knowledge of warehouse processes, inventory management, and 3PL logistics operations.

· Familiar with APIs, data interfaces (e.g., EDI, XML, JSON), file-based integrations (e.g.,

FTP/SFTP), and basic scripting.

· Strong problem-solving, analytical, and project coordination skills.

· Excellent written and verbal communication for effective cross-functional collaboration.

· Ability to document technical specifications, SOPs, and user guides.