Senior IT Infrastructure Engineer

Salary: Rp 13.000.000 – Rp 17.000.000 per month

We are Seeking a hands-on Senior IT Infrastructure Engineer to be placed for our partner BLUZEN to provide onsite and remote IT support for our customers across Indonesia. The successful candidate will be responsible for implementing, maintaining, and troubleshooting network infrastructure, office IT systems, and factory/warehouse IT environments.

Key Responsibilities:

• Customer Site Support

  • Visit customer sites to perform IT installation, maintenance, troubleshooting, and support activities

  • Respond to customer incidents and service requests in a timely manner

  • Provide technical consultation and recommendations to customers

  • Coordinate with customer IT teams and third-party vendors

• Network Infrastructure

  • Install, Configure & Maintain (Switches,router,firewall,access point,cabling)

  • Troubleshoot LAN, WAN, VPN, & Wi-Fi connectivity issues

  • Configure VLANs, routing, DHCP, DNS, & network security settings

• System & Office IT Support

  • Support Microsoft 365 services including Outlook, Teams, SharePoint, & OneDrive

  • Manage Windows PCs, laptops, printers, scanners, and meeting room equipment

  • Support user account administration & endpoint security

  • Perform software installation, upgrades, & patch management

• Factory & Warehouse Infrastructure Support

  • Support manufacturing and warehouse IT infrastructure

  • Install and maintain (Barcode scanner, Label printer,RFID, CCTV & Access Point System)

  • Coordinate infrastructure deployment and upgrades at operational sites

• Project Implementation

  • Participate in office setup, relocation, network migration, and infrastructure deployment projects

  • Conduct site surveys and prepare implementation plans

  • Perform system testing, commissioning, and user acceptance support

  • Prepare project documentation and reports

• Monitoring & Maintenance

  • Conduct preventive maintenance and health checks

  • Monitor infrastructure performance and availability

  • Maintain accurate documentation of configurations and assets

Requirements :

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field

• Minimum 4 years of experience in IT infrastructure, network support, or system implementation

• Experience supporting customer environments

• Experience in office, warehouse, manufacturing, or logistics environments is preferred

• Have good knowledge in technical skill for Network, IT Systems (SW/HW), Infrastructure

• Experience with Cisco, Fortinet, Aruba, Ubiquiti, Grandstream, Synology, or similar solutions

• Experience in IT project implementation and site deployment

• Possession of CCNA, Fortinet, or Microsoft certifications is an advantage

• Ability to communicate in English for technical discussions and reporting

• Strong troubleshooting and problem-solving skills

• Customer-oriented mindset

• Able to work independently and manage multiple customer sites

• Willing to travel frequently within Jakarta and other regions of Indonesia

• Possess a valid driving license (SIM A or SIM C) is preferred

Key Performance Indicator (KPI) :

• Customer satisfaction and service quality

• Incident response and resolution time

• Project implementation quality and completion

• Network and system uptime

• Documentation accuracy and completeness

• Compliance with SLA and company standards