Senior IT Infrastructure Systems & Network Support Analyst
Posted 2
views
Summary
Remote senior IT role acting as the Level 3/4 escalation point for enterprise systems and networks: resolving complex incidents, leading root cause analysis, and driving upgrades of ~145 servers across Windows Server, Linux, VMware vSphere, and Azure IaaS. Requires 5+ years of hands-on enterprise IT support experience.
This is a remote position.
Job Description: The Senior IT Systems & Network Support Analyst is responsible for advanced support, operation, and continuous improvement of enterprise systems and network infrastructure. This role focuses on resolving complex technical issues, performing in depth analysis, leading critical incident recoveries, and executing infrastructure modernization initiatives across on premise and cloud environments.
The position acts as a Level 3 and Level 4 technical escalation point, participates in enterprise architecture design, and provides technical consulting to business partners, developers, and project teams.
Responsibilities:
- Resolve complex system and network issues, serving as a Level 3 and Level 4 escalation point.
- Lead and coordinate major incident recoveries, organizing and guiding other analysts as required.
- Perform and lead root cause analysis (RCA) activities to resolve critical system issues and prevent recurrence.
- Plan, coordinate, and execute the upgrade and maintenance of approximately 145 servers, including:
- Windows Server upgrades to versions 2022–2025
- Administration and support of Linux servers
- Lead and plan system and network implementations, replacements, and reconfigurations.
- Develop and execute testing plans to ensure quality, stability, and successful implementations.
- Create technical documentation and presentations and obtain IT management approval for significant system changes.
- Participate in the design and evolution of enterprise architecture, including hybrid environments.
- Provide technical consultation to project teams, business partners, and developers.
- Oversee the enterprise mix of vendor services, recommend strategic changes, and act as a key contact for vendor support strategy.
- Administer and support Microsoft Azure Infrastructure as a Service (IaaS) environment.
- Ensure compliance with internal policies, procedures, security standards, and segregation of duties.
- Follow specific guidelines and requirements when supporting Government Business Division environments, including sensitive data handling.
Requirements
Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or a related field.
Minimum of 5 years of hands‑on experience in enterprise IT support and operations, with proven expertise in one or more of the following areas:
- Server Administration (Windows Server and Linux environments)
- Operating System Upgrades and Patching (Windows Server 2022–2025)
- Virtualization Platforms (VMWare vSphere)
- Cloud Infrastructure (Microsoft Azure – IaaS)
- Enterprise Network and Systems Support
- Database Support (SQL Server)
- Disaster Recovery and Business Continuity
- Middleware and Collaboration Technologies
- Hardware and Software Enterprise Support
- Demonstrated experience supporting mission‑critical systems in large‑scale or highly regulated environments.
- Experience acting as Level 3 / Level 4 support, including ownership of complex incidents, escalations, and root cause analysis.
- Experience working with technology vendors, support contracts, and escalation management.
- Preferred experience leading or supporting large‑scale server upgrade initiatives (100+ servers).
- Ability and willingness to work Monday to Friday, 1:00 PM – 10:00 PM, with occasional weekend work.
- Ability to work in a virtual/remote environment, with flexibility to attend onsite activities as required.
Technical Skills:
- Advanced administration of Windows Server, including upgrades to 2022–2025.
- Administration and support of Linux servers (RedHat and Ubuntu).
- Virtualization experience with VMWare vSphere.
- Microsoft Azure IaaS administration and support.
- SQL Server administration and support.
- Enterprise systems and network architecture knowledge.
- Critical incident management and recovery processes.
- Vendor management and coordination.
- Preferred: multiple technical certifications and experience across diverse technical and business domains.
Soft Skills:
- Strong analytical and problem solving skills for complex technical environments.
- Proven technical leadership during high impact incidents.
- Effective communication skills with both technical and non technical stakeholders.
- Ability to work under pressure and manage multiple priorities.
- Strong attention to detail and commitment to quality.
- Collaborative mindset with cross functional teams and external vendors.
- High level of professionalism, confidentiality, and accountability.
- Adaptability to regulated and high compliance environments.
Benefits
We offer a competitive package with several advantages.