Senior IT Manager
The strongest candidate will be a balanced leader with strong people leadership, operational discipline, and practical technology acumen. The role requires a visible site leader who can earn trust locally, influence globally, manage a contractor-heavy delivery model, strengthen engagement and retention, and scale Manila as a strategic technology capability center.
Represent Global Technology leadership locally and translate enterprise strategy into clear site priorities and execution plans.
Serve as a visible, approachable member of the Manila leadership team and build trusted relationships across Manila and global stakeholders.
Lead multidisciplinary technology teams across software engineering, data and analytics, AI/automation, service management, and operational delivery.
Manage a blended workforce of employees and contractors, including managers and individual contributors.
Partner with the GT Vendor Management Office and Global Sourcing and Procurement to manage staffing vendors, contractor governance, contract compliance, scorecards, and workforce risk.
Drive workforce planning, capacity management, succession planning, talent development, employee engagement, and retention.
Run monthly operational reviews, track KPIs and SLAs, improve delivery predictability, manage budgets and headcount, and drive continuous improvement.
Support global delivery models, distributed teams, follow-the-sun operations, scalability, cost optimization, and cross-cultural collaboration.
Lead organizational change, workforce transitions, vendor consolidation, office relocation activities, and AI-enabled transformation as needed.
Promote automation adoption, identify productivity opportunities, and help teams adapt to evolving delivery models.
Ensure compliance with corporate policies, regulatory requirements, data privacy expectations, and physical and digital security requirements.
Perform other duties as assigned.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field; equivalent experience will be considered.
- 10 – 15+ years of technology leadership experience in IT delivery, engineering, infrastructure, data and analytics, enterprise technology, or related disciplines.
- Experience leading large technology organizations of 100 – 300 people preferred; must have led teams of at least 75 people across employees and contractors.
- Direct experience managing managers, individual contributors, and large contractor populations.
- Strong background in Global Capability Centers, captive centers, shared services, offshore delivery centers, or similarly scaled global delivery environments strongly preferred.
- Strong understanding of SDLC, Agile, DevOps, service management, operational excellence, vendor governance, and enterprise delivery practices.
- Demonstrated success with workforce planning, capacity management, talent development, succession planning, employee engagement, and retention.
- Experience supporting global stakeholders, distributed teams, and cross-cultural operating models.
- Proven ability to communicate with executive leaders, HR, Finance, Real Estate, Procurement, and business stakeholders.
- Experience leading organizational change, major workforce transitions, vendor consolidation, AI-driven transformation, or similar enterprise change efforts.
- Ability to use operational metrics, KPIs, SLAs, budgets, headcount plans, and vendor scorecards to improve delivery predictability and accountability.
- Working understanding of AI and automation impact on workforce planning, productivity, and delivery models; deep technical AI expertise is not required.
- Professional certifications such as ITIL, PMP, CISSP, CISM, AWS, Azure, or similar credentials are advantageous but not required.