Senior IT Officer (PJO I) (Contract) (Ref.：IT/282626)

Requirements:

• Bachelor's degree in Computer Science, Information Engineering, or a related field

• 6+ years of progressive experience in IT infrastructure, with at least 2 years in a senior or project-leading capacity

• Deep knowledge of enterprise networking, virtualisation (Hyper-V/Nutanix), cloud platforms (Azure), and enterprise ITSM systems

• Proven track record of independently managing end-to-end IT setup for new offices, including budgeting and contractor management

• Proven experience developing AI agents in Microsoft Copilot Studio, including managing topics, entities, variables, and generative AI features

• CCNA, Microsoft Certified Azure Solutions Architect, or ITIL Foundation certification is highly preferred

• Willing to travel between sites and handle network equipment and IT hardware

• Exceptional customer service mindset with the ability to support non-technical users patiently, politely, and empathetically

• Clear verbal and written communication skills, with the ability to explain technical issues in simple, everyday language

• Experience in NGO, social services, or public sector is an advantage

Job Duties:

• Design and execute complex IT projects, including large-scale network upgrades, cloud migrations, and new office build-outs

• Act as the escalation point (Level 2/3) for complex infrastructure, network, system, and server issues

• Architect, optimise, and maintain enterprise network topologies (firewalls, switches, Wi-Fi controllers) and hybrid server environments

• Enforce inventory control policies, software compliance strategies, and lifecycle management for all corporate IT assets

• Negotiate contracts, evaluate performance, and hold external vendors (ISPs, hardware suppliers, cabling contractors) accountable to SLAs

• Manage and test corporate backup systems, failover mechanisms, and disaster recovery plans

• Define network security baselines, manage identity access, and ensure compliance with data security policies and site-to-site VPNs for remote branches

• Manage and monitor security patches, access controls, and endpoint protection

• Design and deploy AI agents using Microsoft Copilot Studio to support service operations and automate workflows

• Provide technical guidance, configuration reviews, and mentorship to the IT team

• Provide additional support for project-related tasks as required, ensuring flexibility and responsiveness to evolving project needs

• Working Place: Wan Chai

Interested persons please apply with full resume by email to"Apply Now" on or before 09/10/2026. Please state the application code.