Senior IT Operations Analyst
Posted Updated 3
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Job Responsibilities:
- Handles all projects/enhancement of other service desk (Support Service Desk)
- Handles different tasks related to IT governance and compliance
- Supports the operation of ticket dispatching and chat support
- Supervises IT Service Management Assistants
- Management and Administration of ManageEngine Service Desk
Qualifications:
- Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
- Knowledgeable in ManageEngine Service Desk Plus
- With knowledge in key technologies (e.g. Microsoft 365)
- Preferably ITIL certified
- Preferably Certified Business Analysis Professional (CBAP)
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