Senior IT Operations Engineer

We are seeking a Senior IT Operations Engineer to join our dynamic team in Maharashtra. The ideal candidate will have extensive experience in IT Service Management (ITSM) and IT Operations Management (ITOM), with a strong focus on Site Reliability Engineering (SRE) practices. This role is crucial for ensuring the reliability, availability, and performance of our IT services and infrastructure. Key Responsibilities: - Manage and optimize IT operations, ensuring seamless service delivery and incident management. - Implement and maintain ITSM and ITOM processes to enhance operational efficiency. - Collaborate with cross-functional teams to design and implement SRE practices that improve system reliability and performance. - Utilize ServiceNow for incident tracking, change management, and service request fulfillment. - Monitor system performance and troubleshoot issues proactively to minimize downtime. - Develop and maintain documentation related to IT operations and processes. - Provide mentorship and guidance to junior team members, fostering a culture of continuous improvement. Required Skills: - Strong knowledge of ITSM and ITOM frameworks. - Experience with Site Reliability Engineering (SRE) principles and practices. - Proficiency in using ServiceNow for IT operations management. - Excellent problem-solving skills and the ability to work under pressure. - Strong communication and collaboration skills to work effectively with various stakeholders. If you are a proactive and experienced IT Operations Engineer looking to make a significant impact in a fast-paced environment, we encourage you to apply for this exciting opportunity.