Senior IT Operations Engineer
Position Summary:
One to One Health is seeking a dedicated Senior IT Operations Engineer to provide essential IT support to our clinical and corporate staff, ensuring efficient performance in their roles. The successful candidate will report directly to the Director of IT, Security, and Compliance, offering technical assistance and troubleshooting for users within our expansive network of medical clinics nationwide and corporate headquarters in Chattanooga, TN. As a key member of the One to One Health IT Technical Services Team, you will be responsible for managing phone, chat, and ticket support queues, adeptly resolving technical issues, and maintaining seamless IT operations in partnership with our IT Managed Service Provider.
Job requirements:
- Serve as the point of contact for users within One to One Health, efficiently documenting support calls and resolutions
- Respond to IT support requests via phone, chat, and ticketing systems, ensuring issues are addressed promptly and effectively
- Provide remote support, ensuring that all incidents are handled professionally and efficiently
- Install and configure hardware and software across Windows, macOS, and iOS platforms
- Collaborate with an IT support team to diagnose and resolve technical issues, ensuring user satisfaction
- Ensure adherence to security and system configuration
- Help manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
- Monitor and report on Entra ID and Microsoft 365 service health; conduct regular system reviews and performance checks
- Oversee lifecycle management for Exchange Online, SharePoint, Teams, and OneDrive environments
- Support and optimize Microsoft 365 Copilot capabilities, ensuring identity readiness and access control alignment
- Perform PC and Mac hardware troubleshooting and remediation
- Other duties as assigned