Senior IT Program Manager

About iDC Logistics

iDC Logistics, founded in 2004 by logistics industry veterans, is a leading end-to-end logistics company focused on transparency, efficiency, and innovative supply chain solutions. Headquartered in Los Angeles, iDC provides integrated services including freight forwarding, contract logistics, transportation, and distribution management for retailers worldwide.

With expertise across consumer electronics, industrial products, and healthcare industries, iDC Logistics delivers customized logistics solutions through operational excellence, technology-enabled processes, and customer-focused service. Our success is driven by a commitment to customer satisfaction, employee engagement, and continuous innovation.

Position Summary

Lead the successful delivery of customer-facing technology programs in a fast-paced 3PL environment. As the Senior IT Programs Manager, you will serve as the primary point of contact for customer system onboarding initiatives, managing projects from handoff through go-live and hypercare. You will drive cross-functional coordination among IT, operations, vendors, and customers to ensure projects are prioritized, executed, and delivered on time.

This role owns the IT project intake process, portfolio prioritization, project governance, onboarding playbooks, and delivery communications. You will oversee technology support for warehouse launches and closures, coordinate network and security initiatives, and develop operational SOPs and training programs that create scalable, repeatable processes across the organization.

The ideal candidate is an experienced program manager with logistics or supply chain technology expertise, strong customer-facing communication skills, and a proven ability to lead complex, multi-workstream initiatives in a high-growth environment.

Minimum Required Qualifications

· 6 to 10 years’ experience PMP or equivalent work experience.

· WMS rollout or implementation experience in a warehousing or 3PL context (required, any modern WMS).

· Customer-facing onboarding ownership.

· Site launch experience.

· EDI onboarding literacy.

· Exceptional communication and presence (a hard screen).

· Cross-systems coordination without being the engineer.

· Prioritization and outcome ownership.

· Autonomy. You are comfortable as the most senior project person in the room, reporting directly to an executive with no PM peer.

· Written-first operating discipline.

· AI fluency (a required minimum bar)

· Southern California based, able to work hybrid at the City of Industry headquarters and travel 50% to sites.

Strongly Preferred

· Blue Yonder exposure.

· NetSuite, CargoWise, or other ERP and TMS implementation exposure.

· Has built an SOP library and a training program from scratch.

· Network or infrastructure project coordination (circuits, hardware, site cutovers).

· Bilingual English and Spanish.

· Experience in a fast-moving, PE-backed or owner-operated company.