Senior IT Service Continuity Manager (ITSCM) / Project Manager

POSITION: Senior IT Service Continuity Manager (ITSCM) / Project Manager

WORK LOCATION: Colorado Springs, CO

JOB CATEGORY: Logistics Analyst

JOB TYPE: Full Time

REQUISITION ID: EM11-028

CITIZENSHIP: United States Citizen

CLEARANCE TYPE: Secret Clearance

TRAVEL REQUIREMENTS: Up to 25%

E&M Technologies, Inc. is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. E&M provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

E&M Technologies, Inc. is currently seeking a Senior IT Service Continuity Manager (ITSCM) / Project Manager to join our team in Colorado Springs, CO in support of the North American Aerospace Defense Command (NORAD)/United States Northern Command (USNORTHCOM) Information Technology (IT) Enterprise Services (NITES). NORAD is a United States and Canada bi-national organization charged with the missions of aerospace warning, aerospace control and maritime warning for North America. Aerospace warning includes the detection, validation, and warning of attack against North America whether by aircraft, missiles, or space vehicles, through mutual support arrangements with other commands.

Job Overview:

The successful candidate will lead IT service continuity planning, disaster recovery coordination, business impact assessments, technical project management, and operational resilience initiatives supporting mission critical NORAD and USNORTHCOM enterprise information technology services.

This position requires a strong understanding of ITIL service management principles, enterprise infrastructure operations, continuity of operations, risk management, and technical project delivery within secure Department of War (DoW) environments. The selected candidate will coordinate with government leadership, enterprise IT service teams, cybersecurity personnel, and engineering organizations to maintain continuity of critical IT services and support modernization initiatives.

Job Responsibilities:

• Interact directly with the Government, project teams, and third parties to identify, assess, and document impacts to services and service integration requirements.
• Assess each service request upon submission, categorize it as standard or non-standard, coordinate with engineering for technical evaluation, and support development of recommended solutions.
• Facilitate the Requirements Review Board (RRB) to review service requests, provide impact assessments on service transition and IT operations, and coordinate status and disposition updates for requestors and Government service owners.
• Develop Non-Standard Request Analysis Reports (NSARs) that align with the capability gap and stakeholder input and coordinate the development and production of Service Packages for Government-approved non-standard requests.
• Provide written status reports to requestors/customers for non-standard requests, including current status and estimated timeline (non-automated format).
• Coordinate with the Service Catalog Manager to recommend changes and use the Service Catalog to guide NSAR development and related actions.
• Manage technical projects involving requirements analysis, service catalog updates, and IT service management processes, including development and maintenance of project management plans, schedules, risk registers, and performance reports.
• Identify opportunities for process improvement and efficiencies in requirements and service catalog processes.
• Develop and present management briefings, requirements assessments, and recommendations to government stakeholders.