Senior IT Service Operations Specialist

Top 3 Reasons To Join Us

The Job

1. IT Service Management and Delivery to Ensure Service Level Commitments

• Receive, coordinate, and route IT service requests to the appropriate teams to ensure compliance with Service Level Agreements (SLAs).
• Develop, issue, and manage the enterprise-wide IT service catalog.
• Continuously improve service delivery processes to ensure efficiency and effectiveness.
• Provide Level 1 support for user account provisioning and application access management based on job titles and roles.

2. IT Service Quality Monitoring and Improvement

• Develop criteria and conduct periodic assessments of IT service quality.
• Monitor and ensure that relevant units comply with SLA commitments.
• Prepare periodic service performance reports and recommend improvements to coordination and collaboration processes.
• Report to line management and the Division's Management Board, and perform other assigned duties.

3. Service Quality Assurance and Compliance

• Ensure IT service quality and compliance with established processes and regulations. Prepare reports, maintain and archive relevant documentation, and perform other tasks as assigned.

Your Skills and Experience

1. Education:

• Bachelor's degree in Information Technology, Applied Mathematics and Informatics, Electronics and Telecommunications, other IT-related disciplines, or Finance and Banking (with a certificate in training related to IT applications).

2. Experience:

• At least 2 years of experience in a relevant functional area.

3. Knowledge and Skills:

• Knowledge of finance and banking; proficiency in banking application operations and IT service management; understanding of regulations and guidelines issued by relevant government authorities and organizations related to the assigned responsibilities.
• Basic understanding of IT systems and technologies used in banking, such as PL/SQL, Oracle, SQL Server, C#, and Java, to support system operations and business functions.
• Strong organizational and work management skills, with the ability to collaborate effectively in a team, plan and resolve problems efficiently, and manage time effectively.
• Strong communication and negotiation skills; proficiency in document drafting, report writing, and presentation; ability to train, guide, and support employees within the relevant area of expertise.

Why You'll Love Working Here

Benefits and Welfare Policies

• Training opportunities, annual leave, public holidays, health insurance, company trips, uniforms, and other benefits.
• Career advancement and professional development opportunities at Vietbank.
• 13th-month salary and holiday bonuses, subject to the Bank’s actual business performance.
• Performance-based bonuses and other incentives based on the business results of the respective unit and individual job performance.