Senior IT Service Specialist - Onsite Warsaw
We are looking for an experienced Senior IT Service Specialist to join our client's IT team in Warsaw. In this role, you will provide high-quality onsite IT support, ensuring the smooth operation of end-user services, business applications, and office infrastructure. You will work closely with global IT teams, delivering exceptional service in a dynamic, fast-paced international environment.
Location: Warsaw, Poland (On-site, 5 days per week)
- 3+ years of experience in IT Support, IT Service Specialist, or Desktop Support roles
- Experience providing 1st and 2nd line support in enterprise environments
- Hands-on knowledge of hardware, software, applications, and basic networking
- Good understanding of Microsoft technologies, Azure, Citrix, VMware, and Salesforce
- Experience with ITSM tools, Jira, and Confluence
- Knowledge of incident management, request fulfilment, and IT asset management processes
- Strong documentation skills and ability to work with global IT teams
- Proactive, service-oriented approach with good communication skills
- English required; Polish is a strong advantage
- ITIL Foundation certification is a plus