Senior IT Site Support Specialist - J13295
Description
Salary: $45,000 – $55,000 per month
Role Overview
We are seeking a proactive and independent Senior IT Support professional to act as the primary on-site technology resource for our Hong Kong office. In this role, you will deliver high-touch IT desktop support, advanced problem resolution, and coordinate ancillary IT functions, including videoconferencing, telecom, and networking. Taking day-to-day direction from the US-based Desktop Services Group, you will ensure a seamless IT experience for attorneys and staff while participating in special technology projects.
Key Responsibilities
High-Touch IT Support: Serve as the primary IT point of contact for the Hong Kong office, delivering professional, user-focused support to attorneys and staff, which includes proactively walking the office to build strong relationships.
Hardware & Software Troubleshooting: Provide timely troubleshooting and resolution for hardware, software, and operating system issues, and efficiently escalate complex problems to ensure rapid resolution.
Audiovisual & Meeting Support: Set up, operate, and troubleshoot AV equipment for client meetings and conferences, leveraging technologies like Zoom, Teams, and Cisco.
Vendor & Cross-team Collaboration: Interface with external vendors and global internal IT groups to resolve complex telecom, network, server, and hardware problems.
IT Operations & Mentorship: Manage IT onboarding for new employees, maintain accurate helpdesk ticketing records, track hardware lifecycles, and mentor junior team members in best practices.
Requirements & Qualifications
Education & Experience: Bachelor’s degree in computer science or 6-8 years of equivalent work experience in IT support. Prior experience supporting a law firm or legal environment is highly advantageous.
Technical Acumen: Extensive knowledge of Microsoft Windows 11, M365 applications, and mobile device management (MDM) for iPhone, iPad, and Android devices.
Legal Tech Expertise: Broad application support experience with core legal business applications, particularly iManage. (preferred)
Customer-Centric Mindset: Strong ability to actively listen, communicate clearly under high-pressure situations, and maintain strict confidentiality regarding internal matters.
Working Style: Highly independent and adaptable, with a mandatory requirement for consistent on-site presence to ensure ongoing business continuity and effective collaboration. Fluent English is required.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Abdul Rehman at resume(at)pinpointasia(dot)com and put Senior IT Site Support Specialist - J13295 in the subject header.