Senior IT Specialist

Role Purpose

Provide on-site IT support services to internal teams and business operations by troubleshooting hardware and software issues, resolving supporting tickets, and assisting with IT projects for various sites across Connecticut. This role ensures the smooth daily operation of computer systems, networks, and peripherals while delivering a high level of customer service and professionalism.

Leadership

This role does not manage others.

Core Accountabilities

• Provide Level 1 support on-site for computer systems, laptops, desktops, tablets, and peripherals.
• Resolve and document Level 2 on-site support tickets accurately and in a timely manner.
• Troubleshoot technical issues effectively and escalate when appropriate.
• Deliver end-user assistance and basic training as needed.
• Install and configure operating systems, software applications, and required updates.
• Assemble and deploy hardware, peripherals, and accessories.
• Support wireless technologies, LAN environments, and network connectivity issues.
• Maintain and support Active Directory functions and user account management.
• Ensure accurate documentation of support requests and resolutions.
• Assist with ongoing IT projects and infrastructure improvements.
• Provide professional, customer-focused service while managing multiple priorities in a fast-paced environment.