Senior IT Specialist
About the role
Provide first-line and second-line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams. Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM). Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365. Maintain office LAN, Wi-Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues. Administer SaaS applications and cloud-based tools used across the company (Slack, Zoom, Trello, etc.). Perform regular system updates, security patching, endpoint protection, and data backups. Support employee onboarding and offboarding (device provisioning, account creation, and deactivation). Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base. Enforce IT security policies including password standards, 2FA, and device encryption. Monitor systems for unusual activity and respond to incidents in a timely manner. Ensure compliance with the Philippines Data Privacy Act. Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support. Assist with AV setup and technical support for company events, town halls, and video productions.
About you
4-6 years of experience in IT support, system administration, or a similar technical role
Solid knowledge of Windows and macOS environments, including troubleshooting and configuration
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)
Hands-on experience administering Google Workspace or Microsoft 365
Familiarity with cybersecurity best practices and endpoint management tools
Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non-technical users
Proactive, patient, and service-oriented mindset
Able to work independently and prioritize tasks in a fast-paced environment