Senior IT Support Analyst

ABOUT THE ROLE Willow Communications supports the Windows PCs, media players, software and AV systems that keep entertainment running in venues across the UK. We’re looking for an experienced IT support professional who can investigate unfamiliar faults, make sense of the evidence and take responsibility for getting systems working again. You’ll be the senior technical escalation point on our Service Desk: the person colleagues turn to when an incident needs deeper diagnosis. Alongside remote t…