Senior IT Support Engineer

Role: Senior IT Support Engineer

We are seeking an experienced Senior IT Support Engineer to join a global support organization focused on delivering exceptional support for a suite of cloud-native, in-house developed applications. The ideal candidate will contribute to our mission of providing world-class application support, with a keen interest in cloud technology, microservices, and machine learning.

Main Responsibilities:

• Engage with application end users to analyze and document issues and take responsibility for their successful resolution.

• Work closely with DevOps, SREs, Test Engineers, and Development teams to implement permanent solutions.

• Further advance our monitoring framework and ensure 24/7 system and support availability via on-call support.

• Collaborate with both IT and business teams to improve the availability, performance, functionality, and security of our platforms.

• Utilize industry-leading technologies like Kubernetes, Kafka, MongoDB, and Docker.

Key Requirements:

• 6-9 years of experience in application or technical support.

• Relevant bachelor's degree or equivalent experience.

• Foundational knowledge of microservice architecture and ITSM tools.

• Familiarity with Atlassian products.

• Experience with a programming or scripting language is a plus.

• Strong sense of ownership, customer service, and integrity.

• Excellent communication skills and command of the English language.

• Ability to work well in a team and stay organized.

Nice to Have:

• Experience mentoring junior team members.

• Knowledge in advanced application performance optimization techniques.

• Contributions to capacity planning and strategic initiatives.

Other Details:

This position is a hybrid role requiring a minimum of 3 days onsite in Lisbon, Portugal. The initial contract will run from September 1, 2026, to March 1, 2027, with a maximum rate of 45 EUR per hour.