Senior IT Support Engineer (L2/L3 & End-User Support)
Salary: $4,500 – $6,000 per month
Remuneration Package: Up to $6000 + Variable Bonus
Employment Type: Permanent
Work Location: Central near MRT Station
Industry: Maritime / Global Shipping
Join a well-established global organisation and provide essential IT support across its Singapore office and multiple subsidiaries. You will handle mainly Level 2 and Level 3 support for more than 1,000 users while mentoring junior IT engineers and collaborating with regional teams and external vendors.
Key Responsibilities
Provide onsite and remote Level 2 and Level 3 technical support for laptops, mobile devices, Microsoft 365, business applications, printers and other office technology.
Manage and resolve incidents and service requests through the ServiceDesk ticketing system, ensuring SLA compliance.
Support employee onboarding and offboarding, including device preparation, account access and IT asset administration.
Troubleshoot desktop, network, cloud, SaaS and basic infrastructure-related issues.
Monitor IT systems and infrastructure performance, escalating complex system issues to the relevant engineering teams.
Manage IT assets, inventory records, vendors and procurement activities.
Support system patching, backups, cybersecurity assessments, IT audits and disaster recovery exercises.
Mentor and provide technical guidance to junior IT engineers.
Participate in a 24/7 standby rotation and provide after-hours support for urgent issues.
Requirements
Diploma or Degree in Information Technology, Computing or a related discipline.
Minimum 5 years of hands-on IT support experience within a multinational or large-scale corporate environment, supporting a user base of 600 or more employees across multiple offices or entities.
Strong troubleshooting experience across Microsoft 365, Windows, Azure, networking and collaboration tools.
Familiarity with IT service management or ticketing platforms such as ServiceDesk, Freshservice or ServiceNow.
Basic knowledge of servers, cloud platforms, SaaS applications, networks and cybersecurity.
Experience mentoring junior team members and coordinating with vendors.
Strong communication, stakeholder-management and problem-solving skills.
Able to work independently, manage multiple priorities and perform standby support on rotation.
Microsoft, CCNA or ITIL certifications would be advantageous.
Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com
Reg No. R1983718
Triton AI Pte Ltd
License no. 21C0661