Senior IT Support Engineer
Job Overview
Supporting ERP system - Worldwide Integrated NewGeneration System (WINGS) & related sub systems (G4, Rack System, Machine
System Support (Problem Solving &Trouble Shooting)
- Provide programming support for WINGS and related sub systems
- Provide helpdesk support to ERP System
- Investigate, troubleshoot, and solve WINGS problems
- Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries
- Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries)
System Management
- Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data
- Check and improve system operation in subsidiaries through suggestions and feedback from users
Training and Coaching
- Arrange and perform trainings for the IT personnel in the subsidiaries
AS/400 Administration
- Provide support on AS400 server migration, O/S upgrade, PTF upgrade
- Responsible for Yearly AS/400 Backup & Restoration and User Profile Review
- Provide 2nd / 3rd level Disaster Recovery support
COMPLEO Support
- Provide 2nd level Compleo Support
- Design or modify Compleo templates according to ASIA Group's request
WINGS subsystem Support (G4, New RackSystem, GROUP EDI, Machine Parts System, etc)
- Support G4 roll-out in the ASIA Group and continue to provide support after Go Live
- Support New Rack System roll-out in the ASIA Group and continue to provide support after Go Live
- Support Group EDI
- Provide support to Machine Parts Management System
Other Duties
- Undertake any other duties as required by supervisor
Skills & Knowledge
- AS/400 (iSeries) related skillset
- RPG/RPGLE/CL Programming, QRY/400
- Experience in ERP applications in Manufacturing/Distributions Sector will be advantageous