Senior IT Support Specialist (Construction Experience)

• Provide technical support to employees at the Head Office and construction sites.

• Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.

• Respond to and resolve IT support requests and technical issues.

• Provide on-site and remote technical support.

• Troubleshoot hardware, software, Windows, Microsoft 365, network, Wi-Fi, and connectivity issues.

• Support IT infrastructure and connectivity at construction project sites.

• Set up IT equipment and systems for new project sites and site offices.

• Maintain and update IT asset records and inventory.

• Track IT tickets, incidents, repairs, and equipment allocation.

• Coordinate with external IT vendors, Internet providers, and service providers.

• Support employee onboarding by preparing workstations, accounts, software, and equipment.

• Follow IT security, access-control, and company IT policies.

Requirements

• Bachelor’s degree in IT, Computer Science, Information Systems, or a related field.

• 4–6 years of experience in IT Support, Help Desk, Desktop Support, or a similar role.

• Construction industry / project-site experience is highly preferred.

• Good knowledge of Windows, Microsoft 365, hardware, software, LAN, Wi-Fi, TCP/IP, and basic networking.

• Experience with IT asset management and ticketing systems.

• Strong troubleshooting and problem-solving skills.

• Ability to work independently and support multiple project sites.

• Willingness to travel between construction sites when required.