Senior IT Support (Systems & Compliance)
About the role
Provide high-quality user support, and maintain IT compliance across company applications and platforms.
Key responsibilities
Act as the primary support contact for ERP systems (Sage300, LAMP) and core corporate applications (DocuSign, SanSan, Webex, and Intranet)
Analyze finance and leasing workflows to propose system improvements or automation using SQL, Power Apps, or Power Automate
Coordinate, prepare evidence, and build checklists for internal and external IT Audits and System Risk Assessments
Oversee vendor contracts, software license renewals, and invoice verification
Manage corporate mobile devices (iPhones, iPads, SIM cards, Pocket Wi-Fi) and office printers
Create user manuals, conduct employee training sessions, and deliver clear presentations to management
About you
Bachelor's degree in Computer Science, Information Technology, Business IT, or a related field
Minimum 3–5 years of experience in IT support, ERP management, or business analysis
Proven ability to write SQL queries or build workflows using low-code tools (Power Platform)
Basic understanding of financial, accounting, or leasing workflows
Strong knowledge of IT Audit, Compliance, or Risk Management frameworks
Excellent presentation and communication skills with English proficiency
Experience as an ERP implementer/consultant, or prior experience working within a Japanese corporate structure
A systematic, detail-oriented thinker who can work independently and see the big picture