Senior IT Support Technician

Senior IT Support Technician to manage Tier 2/3 needs.

Position Overview

We are seeking a highly skilled Senior IT Support Technician to join our hybrid team. This role requires advanced IT knowledge, excellent problem-solving abilities, and the ability to work independently while delivering exceptional service to clients. You will serve as an escalation point for complex issues, handle high-level troubleshooting, and guide junior technicians when needed.

Key Responsibilities

• Provide Tier 2/Tier 3 remote support for desktops, servers, networking, and cloud systems.
• Diagnose and resolve complex hardware, software, and network issues.
• Configure, maintain, and optimize Windows and/or Linux servers, firewalls, and network infrastructure.
• Administer Microsoft 365, Azure AD, and other enterprise cloud platforms.
• Assist with network design, configuration, and documentation.
• Act as a technical lead for escalated service tickets and client projects.
• Create and maintain technical documentation and knowledge base articles.
• Provide mentoring and guidance to junior IT support staff.

Qualifications

• 5+ years of hands-on IT support experience in a commercial or enterprise environment.
• Must live in the United States.
• Advanced knowledge of Windows Server, Microsoft 365, networking (LAN/WAN, VPNs, VLANs, firewalls), and security best practices.
• Strong troubleshooting skills for desktops, laptops, and peripherals.
• Experience with virtualization platforms (Hyper-V, Proxmox, XCP-Ng) preferred.
• Familiarity with VoIP systems, access control, and security systems a plus.
• Excellent communication skills and customer service mindset.
• Ability to work independently and manage multiple priorities in a remote setting.
• Relevant IT certifications (e.g., CompTIA Network+/Security+, Microsoft, Cisco) strongly preferred.
• NOTE: A technical skills test will be administered prior to hiring.

What We Offer

• Competitive salary based on experience.
• Remote work flexibility.
• Opportunities for professional growth and certifications.
• Collaborative and supportive team culture.