Senior JDE CNC Managed Services Administrator

About Denovo

Denovo is an industry-leading provider of ERP application management and consulting services. At Denovo, we prioritize a customer-first approach. We collaborate with every customer to create a customized cloud roadmap, be a best-of-breed Managed Services Provider focusing on seamlessly integrating ERP application management with cloud infrastructure management to deliver a unified, proactive, and high-value service and migration experience. Denovo is a strategic partner to customers, advising on ERP upgrades, cloud migrations, and digital transformation strategies. The goal is to continuously deliver business value and support customers in achieving their operational goals. Denovo's solutions are designed to manage and improve customers' business operations, reduce risk, and provide zero delay with our proactive and strategic service.

Summary
We are seeking an experienced JD Edwards (JDE) CNC Managed Services Administrator to provide enterprise-level administration, optimization, and operational excellence for JD Edwards EnterpriseOne environments. This position is dedicated exclusively to managed services support and ongoing operation. The ideal candidate will bring deep technical expertise in CNC administration, automation, system resilience, and ITIL-driven service delivery.

Key Responsibilities

Operational Excellence & System Administration

• Own day-to-day operations of multiple JDE EnterpriseOne instances across Development, Test, Production, and Disaster Recovery environments.
• Perform advanced CNC administration tasks including multi-environment package management, object lifecycle management, and ESU/Tools Release maintenance.
• Optimize system performance (CPU, memory, kernel tuning, and cache management) and proactively mitigate performance bottlenecks.
• Administer and maintain JDE Security at an enterprise level (row/column security, SoD compliance, role-based access).

Monitoring & Automation

• Implement proactive system health monitoring (CNC logs, kernel processes, batch jobs, orchestrator queues).
• Leverage orchestration tools (JD Edwards Orchestrator, RPA, or other IT automation platforms) to streamline routine support tasks.

High Availability, Compliance & Disaster Recovery

• Maintain and test backup, recovery, failover, and disaster recovery strategies for JDE environments.
• Support high-availability architectures (load balancing, clustering, multi-server JAS/HTML instances).
• Ensure compliance with internal IT governance, audit requirements, and security policies.
• Prepare audit-ready documentation on CNC controls, change management, and access provisioning.

Collaboration & Managed Services Delivery

• Work closely with DBAs, infrastructure, security, and functional teams to sustain system availability and integrity.
• Follow ITIL-based service delivery processes (Incident, Change, Problem, Knowledge Management).
• Provide capacity planning, system usage analytics, and recommendations for proactive resource scaling.