Senior
As a Team Leader in the Account & Sectors Management team, you will play a key role in building and maintaining strong relationships with stakeholders, understanding client needs, identify opportunities for additional services, and ensure successful delivery.
You will also be expected to lead projects, manage the performance of colleagues and contribute to the value proposition of the capability.
Your responsibilities will include:
•Serving as the primary point of contact to stakeholders for designated Accounts / Sectors / Priority area
•Monitoring account performance to develop insights for stakeholders
•Acting as trusted advisor to stakeholders and offering insights to enable them achieve their account / sector plans
•Sharing best practices with onshore account/sectors teams that help them drive effective account development activities
•Collaborating with cross-functional teams, including Research, CRM, Sales Insights to ensure alignment on account / sector objectives and need.
•Actively contributing to client service team meetings
•Contributing to the development of account management best practices, processes, and tools to enhance efficiency and effectiveness
•Work closely with the program lead/peer group to ensure consistency and quality of support provided to accounts / sectors
•Providing support for invoicing and client onboarding processes, serving as a point of contact for engagement team inquiries related to contractual support
•Fostering knowledge sharing through training programs, and peer to peer coaching
Able to run self-reviews on the deliverables and prepare SOPs and quality checklists
Graduates with 7-10 years of experience / Masters with 5-7 years of experience