Senior Lead Medical Assistant - Bruner Family Medicine

Medical Assistant - bilingual preferred

Location: Denver Colorado

Pay rate: $23.86-$33.78

Shift: Monday through Friday

Hours: Days

If you love working with people and doing your part to ensure the best possible healthcare experience for patients, this is the job for you!

At Uptown Community Health Center we improve the health of our community and provide care that respects the dignity of each person, especially those that are underserved. We teach tomorrow's physicians and healthcare professionals to provide excellent medical care with compassion and kindness.

As a part of Uptown Community Health Center, Bruner Family Medicine sees patients of all ages and backgrounds. As the main clinic for a Residency program we have over 30 different Providers. We have 4 specialty clinics within Bruner that are ran by our Faculty.

The Senior Lead MA serves as a working lead, supporting both clinical operations and administrative oversight within the back office. The Senior Lead MA holds primary responsibility for guiding and supporting the Team Leads, who act as the backups to the Senior Lead MA in various operational capacities. This role is instrumental in enhancing day-to-day clinical support, providing hands-on training and mentorship to Medical Assistants (MAs), and serving as a liaison between front-line staff and leadership.

The Senior Lead MA allocates 50-75% of their time to direct patient care and floor support, with the remaining time dedicated to administrative responsibilities. This balanced structure ensures they remain connected to clinical workflows while taking ownership of essential operational and compliance-related duties.

General Duties:

Upholds the Mission, Vision, and Values of Uptown Community Health Center.

Maintains a safe, secure, and healthy environment by adhering to organization standards, policies, and procedures, and to legal regulations; alerting others with potential concerns.

CLIA waive testing

Answers, documents, and triages phone calls and ensures patients are connected with the appropriate care team members.

Disseminates information from various meetings appropriately to the Medical Assistant Team.

Participates in professional development activities and internal/external customer service

Proper and accurate documentation within the electronic medical health record.

Answering, documenting, and triaging phone calls ensures patients are connected with appropriate care team members.

Clean and stock the exam rooms in accordance with the Kanban system.

Maintains a clean work area and lab.

Other Duties as assigned

Senior Lead Specific Duties:

Clinical Support and Oversight

• Provide hands-on clinical support during high-volume periods or staffing shortages.
• Support onboarding and training of new MAs to ensure competency in workflows, documentation, and protocols.
• Serve as the go-to clinical resource for MAs, addressing questions and assisting with troubleshooting

Quality and Compliance

• Review and ensure completion of QC (Quality Control) logs, including daily fridge/freezer temps, autoclave records, and emergency equipment checks.
• Support completion of monthly clinic tracers and documentation reviews to ensure compliance with FQHC and regulatory standards.
• Completes the weekly Data Logger Report.

Inventory and Vaccine Program Management

• Oversee ordering and inventory of both medical and office supplies to ensure cost-effective and timely procurement.
• Manage VFC vaccine ordering and reconciliation to maintain program compliance and accurate inventory levels.
• Manages inventory for instruments, procedure rooms, and linen.

Leadership and Communication

• Collaborate closely with the Office Supervisor and Practice Administrator to ensure operational flow and resolve issues promptly.
• Assists the Office Supervisor and Practice Administrator with relaying policy updates and helping communicate changes in clinical protocols.
• Model professionalism, accountability, and a commitment to high-quality patient care.

Certifications:

Basic Life Support

Medical Assistant Diploma

Qualifications -

Required:

Completion of an accredited medical assistant program

Basic Life Support (BLS) for Healthcare Providers required

High School diploma or GED equivalent required

1 Year Experience in Healthcare

Preferred:

Two (2) years experience in integrated healthcare or primary care.

Experience with Epic application and heath record.

Experience working with and sensitivity toward special populations, including those with limited income, limited education, and non-English speaking individuals.

Bilingual English / Spanish, complete comprehension, literacy and fluency in both languages