Senior Logistics Manager

Senior Logistics Manager - SET Active

Role Objective

The Senior Logistics Manager is responsible for the execution and performance of SET's logistics and warehouse operations, from factory handoff through transportation, receiving, fulfillment, and inventory movements. This position directly manages the Logistics Coordinator and serves as the primary owner of the 3PL relationship. The Senior Logistics Manager is accountable for ensuring logistics operations are accurate, timely, cost-conscious, and proactively managed.

This role reports directly to the CFO and works cross-functionally with the Director of Operations, Planning, Production, Finance, Retail, and Customer Service.

1. Inbound Logistics & Freight

• Ownership: All inbound transportation from factory handoff through warehouse delivery.
• Responsibilities
• Review the Logistics Coordinator's inbound shipment calendar daily.
• Establish shipment priorities based on approved launch and inventory requirements.
• Coordinate factory pickups with Production and freight partners.
• Manage freight forwarders, carriers, and customs brokers.
• Review air, ocean, and ground transportation options.
• Evaluate freight costs, transit times, and delivery risks.
• Obtain required approvals for expedited freight or material budget exceptions.
• Maintain accurate shipment tracking and expected warehouse arrival dates.
• Identify delayed or at-risk shipments and coordinate recovery plans.
• Escalate material risks to CFO and communicate confirmed impacts to Planning and relevant departments.
• Frequency: Daily / Each Shipment

2. Import Logistics & Freight

• Ownership: Accurate logistics documentation and efficient customs clearance.
• Responsibilities
• Review shipping terms and the Coordinator's shipment documentation.
• Verify commercial invoices, packing lists, bills of lading, and other required documents.
• Resolve documentation discrepancies with Production, forwarders, and brokers.
• Monitor customs clearance and resolve exceptions.
• Ensure shipment records are complete and accessible.
• Frequency: Each Shipment

3. 3PL Relationship & Fulfillment

• Ownership: Directly manage the 3PL relationship and all warehouse execution.
• Responsibilities
• Serve as the primary daily contact for the 3PL.
• Manage receiving, fulfillment, shipping, returns processing, and warehouse exceptions.
• Establish and monitor warehouse service levels and operational KPIs.
• Review aging orders, shipping delays, fulfillment accuracy, and receiving performance.
• Coordinate warehouse capacity for launches and high-volume periods.
• Resolve warehouse-related oversells, backorders, and fulfillment failures.
• Require corrective actions for recurring warehouse service issues.
• Escalate unresolved or material performance failures directly to CFO.
• Provide verified fulfillment and shipping information to Customer Service and the Director of Operations when customer communication or cross-functional coordination is required.
• Frequency: Daily / Weekly Performance Review

4. Warehouse Receiving & Inventory Accuracy

• Ownership: Physical warehouse inventory accuracy, receiving reconciliation, and execution of approved inventory-control procedures.
• Responsibilities
• Establish daily warehouse receiving priorities.
• Review shipped-versus-received reconciliations prepared by the Coordinator.
• Investigate shortages, damages, overages, and receiving discrepancies.
• Ensure warehouse inventory is accurately reflected in operational systems.
• Coordinate warehouse cycle counts and physical counts under the approved inventory-control plan.
• Investigate inventory discrepancies and document root causes.
• Prepare inventory adjustments and submit them for appropriate approval.
• Ensure approved adjustments are executed accurately.
• Monitor warehouse-related negative inventory, oversells, stranded inventory, and processing errors.
• Implement corrective actions for recurring warehouse inventory inaccuracies.
• Frequency: Daily / Weekly / Count Schedule
• Ownership Boundary: The Senior Logistics Manager owns physical warehouse inventory accuracy and execution. Planning owns allocation decisions. Finance owns valuation and financial reconciliation. The Director of Operations coordinates cross-functional inventory issues but does not manage warehouse counts or adjustments.

5. Inventory Transfers & Channel Fulfillment

• Ownership: Execute approved inventory movements and fulfillment requirements across sales channels.
• Responsibilities
• Coordinate Planning-approved inventory transfers.
• Direct the Coordinator's transfer bookings, tracking, and follow-ups.
• Confirm transfers are shipped, received, and accurately recorded.
• Resolve transfer quantity, capacity, and timing issues.
• Execute warehouse fulfillment requirements for DTC, wholesale, retail, gifting, and special projects.
• Communicate execution constraints to the relevant department owner.
• Do not independently change Planning-approved inventory allocations.
• Frequency: Weekly / As Needed

6. Factory Payment Documentation

• Ownership: Review and submit complete logistics documentation supporting factory payments.
• Responsibilities
• Review the Coordinator's logistics cover sheets and factory payment packets.
• Confirm required Production approvals and applicable shipping or receiving support are included.
• Investigate missing documents and discrepancies.
• Submit reviewed packets to Finance within established deadlines.
• Resolve overdue operational documentation requests.
• Maintain accurate records of submitted payment support.
• Frequency: Each Payment / Weekly Follow-Up
• Ownership Boundary: Production owns factory payment eligibility approvals. Finance owns payment authorization and execution. Logistics owns completeness and accuracy of the supporting logistics documentation.

7. Logistics Costs, Claims & Recoveries

• Ownership: Operational review and management of freight, duty, transportation, and warehouse expenses.
• Responsibilities
• Review charges against approved quotes and terms.
• Investigate freight and warehouse billing discrepancies.
• Manage carrier claims and warehouse-related recovery requests.
• Review the Coordinator's claims and credit tracker.
• Follow up on outstanding reimbursements and service credits.
• Identify transportation and warehouse cost-saving opportunities.
• Escalate material variances or unapproved expenses to CFO and Finance.
• Frequency: Weekly / Each Shipment

8. Month-End Finance Support

• Ownership: Deliver accurate operational records and supporting documentation to Finance.
• Responsibilities
• Review the Coordinator's receipt cutoff schedule.
• Validate inventory-in-transit documentation.
• Review outstanding freight invoices and landed-cost support.
• Confirm receiving and transfer discrepancies are documented.
• Submit completed schedules by Finance deadlines.
• Resolve missing operational support and discrepancies identified by Finance.
• Frequency: Monthly
• Ownership Boundary: Logistics provides source documentation and resolves operational differences. Finance owns financial reconciliation, inventory valuation, and accounting treatment.

9. Logistics Coordinator Management

• Ownership: Direct management, training, and accountability of the Logistics Coordinator.
• Responsibilities:
• Set daily and weekly priorities.
• Review shipment tracking, documentation, receiving reconciliations, payment packets, transfers, and claims.
• Establish clear deadlines and accuracy expectations.
• Monitor workload and outstanding deliverables.
• Provide coaching, training, and performance feedback.
• Address recurring errors or missed deadlines.
• Maintain backup procedures for critical logistics tasks.
• Escalate staffing or capacity needs to CFO.
• Frequency: Daily / Weekly

10. Logistics Reporting & Escalation

• Ownership: Provide CFO with complete visibility into logistics performance, operational risks, and unresolved issues.
• Responsibilities:
• Review and validate the Coordinator's weekly logistics report.
• Maintain a logistics-specific scorecard covering inbound shipments, receiving, fulfillment, inventory accuracy, freight costs, and claims.
• Identify delays, cost variances, and recurring operational failures.
• Maintain an action tracker with owners, due dates, and resolution status.
• Provide weekly logistics updates directly to CFO.
• Escalate material risks immediately with proposed solutions.
• Share relevant logistics information with the Director of Operations, Planning, CS, Retail, and Wholesale to support their respective responsibilities.
• Maintain and improve logistics-specific SOPs, warehouse procedures, and operational system workflows.

Overall Performance Expectations:

• Inbound shipments are accurately tracked and delivery risks are communicated proactively.
• The 3PL consistently meets established receiving and fulfillment standards.
• Physical warehouse inventory is accurate and discrepancies are resolved promptly.
• Planning-approved transfers and channel fulfillment requirements are executed correctly.
• Factory payment packets and month-end operational documentation are complete and timely.
• Freight and warehouse expenses are actively monitored and claims are pursued.
• The Logistics Coordinator performs independently with clear expectations and accountability.
• CFO has accurate, timely visibility into logistics performance and risks.
• Cross-functional teams receive reliable logistics information without needing to manage warehouse execution.
• Recurring logistics failures result in measurable, permanent improvements.