Senior Loyalty Operations Manager

THE ROLE: Reporting into the Head of Customer Growth, the Senior Loyalty Operations Manager is responsible for orchestrating the end-to-end delivery of Club New Look and CRM activity, ensuring the successful execution of the loyalty roadmap and member proposition. The role translates strategy into clear, deliverable plans, working cross-functionally to embed loyalty as a core growth engine across the business. It plays a critical role in operationalising tailored value and personalised promotio…