Senior Mainframe Support Engineer
Posted Updated
Description
- Collaboration and relationship building with team technology lead, account support team, and other support teams
- Customer knowledge maintenance of business, environment, and support processes
- Incident management following ITIL standards and proactive service issue addressing
- Documentation maintenance and update ensuring compliance with internal standards
- Participation in quality and productivity projects ensuring process compliance
- Technical support, consultation, training, and workshop leadership
- Troubleshooting and problem management including root cause analysis and problem lifecycle management
- Change and configuration management including change implementation, advisory board participation, and CMDB maintenance
- Project management of technical projects related to responsible platform or technology
- Expertise in any of Mainframe areas: z/OS System Programming, CICS, DB2, Network, Storage, Automation
- Minimum of 5+ years hands-on Mainframe experience on a senior level
- Degree or diploma in Computer Science, Computer Engineering, Electrical Engineering, or Management Information Systems
- Preferably 10+ years experience within IT Operations and infrastructure services support
- Excellent understanding of ITSM and ITIL processes
- Fluent English language