Senior Mainframe Support Engineer
- Collaboration and relationship building with team technology lead, account support team, and other support teams
- Customer knowledge maintenance of business, environment, and support processes
- Incident management following ITIL standards and proactive service issue addressing
- Documentation maintenance and update ensuring compliance with internal standards
- Participation in quality and productivity projects ensuring process compliance
- Technical support, consultation, training, and workshop leadership
- Troubleshooting and problem management including deep-level troubleshooting, root cause analysis participation, and problem lifecycle management
- Change and configuration management including change implementation and planning, advisory board participation, and configuration management database maintenance
- Project management of technical projects related to responsible platform or technology
- CICS expertise
- Minimum of 5+ years hands-on mainframe knowledge
- Degree or diploma in computer science, computer engineering, electrical engineering, or management information systems
- Preferably 10+ years experience within IT operations and infrastructure services support
- Excellent understanding of ITSM and ITIL processes
- Fluent English language