Senior Managed Support Service Specialist
Provide technical support across networking, Microsoft 365, Azure, SharePoint, Veeam and IT infrastructure.
Manage and troubleshoot incidents, perform issue triage, and coordinate with internal teams and vendors for timely resolution.
Investigate recurring issues, identify root causes and recommend permanent solutions or workarounds.
Support enterprise network, cloud, server, backup and related infrastructure environments.
Manage major service incidents and maintain professional communication with clients throughout the resolution process.
Maintain accurate incident records, technical documentation and knowledge base information.
Higher Diploma or above in IT, Computer Science or related disciplines.
Minimum 3 years of relevant experience in managed services, IT infrastructure, network or system support.
Hands-on experience with networking, Microsoft 365, Azure, SharePoint, Veeam and infrastructure support.
Experience with enterprise networking solutions such as Aruba, Cisco, H3C, Fortinet or Palo Alto is preferred.
Knowledge or experience in Nutanix, Microsoft Intune, SQL and Cyber Security will be an advantage.
Familiarity with ITSM platforms such as ServiceNow or Jira Service Management.
Strong troubleshooting, problem-solving and client communication skills.
Proficient in spoken and written English and Chinese.
Flexible working hours
Medical insurance
Professional development
Competitive salary package
Free tea and coffee